The leadership team at Intercom is the driving force behind the company's strategic direction and key decision-making. They are committed to aligning every choice with the company's mission, ensuring that each step taken propels Intercom towards its goals.
Bringing together expertise from various fields, this team fosters a culture of innovation and growth. Their collaborative approach not only drives operational excellence but also inspires every employee to contribute their best, making Intercom a dynamic and forward-thinking company.
1) Dan Griggs
Dan Griggs, the Chief Financial Officer at Intercom, plays a pivotal role in overseeing the company's financial strategy and operations. His responsibilities include managing financial planning, risk management, and ensuring the company's financial health aligns with its long-term goals.
Since joining Intercom in April 2020, Griggs has made significant contributions by streamlining financial processes and enhancing operational efficiency. He has been instrumental in driving cost-saving initiatives and optimizing resource allocation, which have bolstered the company's financial stability.
Griggs brings a wealth of experience from his previous roles at companies like Sitecore and Rocket Fuel Inc., where he held various senior financial positions. His strong background in financial planning and analysis, combined with an MBA from the University of California, Davis, equips him with the skills necessary to lead Intercom's financial team effectively. For more details on his professional journey, visit Dan Griggs' profile.
2) Eoghan McCabe
Eoghan McCabe serves as the CEO and Chairman of the Board at Intercom, where he focuses on driving the company's strategic vision and overseeing its overall operations. His expertise in leadership and innovation plays a crucial role in guiding Intercom towards achieving its mission.
McCabe co-founded Intercom in 2011 and has held various leadership roles, including CEO and Chairman, since its inception. Before Intercom, he was the CEO of Exceptional and Contrast, where he honed his skills in business development and technology management.
With a B.A. in Computer Science from Trinity College Dublin, McCabe brings a strong technical background to his leadership at Intercom. His impact on the company is evident through his strategic initiatives and projects that drive growth and innovation. For more details on his professional journey, visit Eoghan McCabe's profile.
3) Ciaran Lee
Ciaran Lee, Co-Founder of Intercom, has been instrumental in shaping the company's technological landscape since its inception in 2011. His main responsibilities include overseeing the development and implementation of Intercom's core technologies, ensuring the platform remains innovative and efficient.
Before co-founding Intercom, Lee served as the CTO at Exceptional and RateMyArea.com, where he honed his skills in software engineering and technology management. His educational background in Computer Engineering from Trinity College Dublin further solidifies his expertise in the field.
At Intercom, Lee has led various engineering teams and spearheaded numerous initiatives aimed at enhancing the platform's capabilities. His leadership and technical acumen have been pivotal in driving the company's growth and maintaining its competitive edge in the market.
4) Des Traynor
Des Traynor, Chief Strategy Officer, Co-Founder, and Board Member at Intercom, is responsible for shaping the company's strategic direction and ensuring alignment with its long-term goals. His expertise in user experience and software engineering plays a crucial role in driving innovation and growth at Intercom.
Traynor's professional background includes roles such as User Experience Lead at Contrast and Senior Usability Analyst at iQ Content. He has also lectured in User Experience Design at the National College of Ireland and NUI Maynooth. His leadership and technical skills have been instrumental in overseeing key projects and teams that enhance Intercom's platform capabilities.
5) Paul Adams
Paul Adams, the Chief Product Officer at Intercom, is responsible for overseeing the development and execution of the company's product strategy. His unique contributions include driving innovation and ensuring that Intercom's products meet the evolving needs of its users.
Adams brings a wealth of experience from his previous roles at Facebook, Google, and Dyson, where he honed his skills in user experience and product design. Notably, he has led significant projects that have enhanced Intercom's platform capabilities, solidifying its position in the market.
6) Darragh Curran
Darragh Curran, the Chief Technology Officer at Intercom, is responsible for overseeing the company's technological strategy and engineering operations. His expertise lies in software development and engineering management, ensuring that Intercom's platform remains innovative and efficient.
Curran's career spans various roles, including positions at Amazon and Contrast, where he honed his skills in software development and agile methodologies. Since joining Intercom in 2012, he has led multiple engineering teams and spearheaded key projects that have significantly enhanced the platform's capabilities.
7) Declan Ivory
Declan Ivory serves as the VP of Customer Support at Intercom, where he focuses on enhancing customer satisfaction and streamlining support operations. His expertise lies in technical support and service management, ensuring that Intercom's customers receive top-notch assistance.
Ivory's career journey includes significant roles at Google, Tableau Software, and Amazon Web Services (AWS), where he honed his skills in technical support and leadership. His contributions at Intercom include managing support teams and implementing strategies that improve customer experience and operational efficiency.
8) Frederick A. Ball
Frederick A. Ball serves as a Board Member at Intercom, bringing extensive expertise in financial management and strategic planning. His role involves providing guidance on financial strategies and ensuring the company's fiscal health aligns with its long-term objectives.
Ball's background includes significant achievements in various senior financial roles at companies like Marketo, Webroot Software, and Borland Software. His experience in overseeing financial operations and contributing to successful acquisitions has been instrumental in driving growth and stability at Intercom.
9) Abhijeet Dwivedi
Abhijeet Dwivedi, a Board Member at Intercom, is responsible for providing strategic guidance and ensuring the company's long-term objectives are met. His key skills include strategic planning, business operations, and product management, which are crucial for driving Intercom's growth and innovation.
Dwivedi's extensive background includes leadership roles at companies like Central, Zerodown, and Zenefits, where he honed his expertise in business strategy and operations. His impact at Intercom is evident through his oversight of key initiatives and teams that enhance the company's platform capabilities and market position.
10) Ethan Kurzweil
Ethan Kurzweil, a Board Member at Intercom since 2014, brings a wealth of experience in strategic planning and business development. His main responsibilities include providing guidance on the company's strategic direction and ensuring alignment with its long-term goals.
Kurzweil's professional background includes significant roles at Bessemer Venture Partners, LaunchDarkly, and GameFam, where he honed his skills in investment and board management. His expertise in these areas has been instrumental in driving growth and innovation at Intercom.
Intercom Org Chart
At the top of Intercom's organizational chart is Eoghan McCabe, serving as CEO and Chairman of the Board, guiding the company's strategic vision and overall operations. Reporting directly to him are key executives including Dan Griggs, the Chief Financial Officer, and Paul Adams, the Chief Product Officer, who oversee financial strategy and product development, respectively.
Supporting this leadership are Ciaran Lee, the Co-Founder responsible for technological innovation, and Darragh Curran, the Chief Technology Officer, who ensures the platform's efficiency. Des Traynor, the Chief Strategy Officer, aligns the company's strategic direction, while Declan Ivory, the VP of Customer Support, focuses on enhancing customer satisfaction. Board Members like Frederick A. Ball, Abhijeet Dwivedi, and Ethan Kurzweil provide strategic guidance, ensuring alignment with Intercom's long-term goals.