Ragy Thomas is the co-founder and CEO of Sprinklr, a leading provider of enterprise software for customer experience management. With a strong background in technology and business, Thomas has guided Sprinklr's growth since its inception in 2009, transforming it into a global leader in the CXM space, serving clients such as Microsoft and McDonald's.
Who is the CEO of Sprinklr?
Ragy Thomas is a technology visionary, entrepreneur, and investor who has played a significant role in the evolution of social media and email as business-critical channels for enterprises. Before founding Sprinklr, Thomas held key positions at Epsilon's Interactive Services and Bigfoot Interactive.
As the CEO of Sprinklr, Thomas has led the company to substantial growth, with a valuation of over $1.8 billion in 2016 and a global workforce of 1900 employees serving major clients like Microsoft and McDonald's. His leadership has been instrumental in establishing Sprinklr as a significant player in the customer experience management (CXM) space.
Work History
- Founder & Co-CEO at Sprinklr (June 2024 - Present)
- Founder & CEO at Sprinklr (September 2009 - June 2024)
- Founder at Lyearn (June 2016 - Present)
- Board Member at Tech:NYC (June 2018 - Present)
- Member at New York CTO Club (January 2003 - Present)
- Board Member, Investor at Playpower (January 2015 - December 2017)
- Board Member, Investor at Cloth (June 2014 - December 2016)
- Technical Advisory Board Member at Goodmail Systems (July 2008 - January 2011)
- President at Epsilon Interactive Services Group (September 2006 - June 2008)
- Chief Technology Officer at Epsilon Interactive Services Group (October 2005 - September 2006)
- Chief Technology Officer at Bigfoot Interactive (January 2001 - January 2005)
- Director, Technology at Advaya (January 2000 - January 2001)
- Systems Analyst/Programmer Consultant at AT&T/Lucent Bell Labs (January 1996 - January 1999)
- Senior Software Engineer at Tata Unisys (January 1994 - January 1996)
Education History
Ragy Thomas holds a Bachelor of Technology degree in Computer Science and Engineering from Pondicherry Engineering College, which he obtained between 1990 and 1994. He furthered his education by earning an M.B.A. in Finance and Information Systems from the prestigious New York University Stern School of Business between 1999 and 2003. This strong educational foundation has played a crucial role in shaping Thomas's career as a technology visionary and entrepreneur.
When did Ragy Thomas join Sprinklr?
Ragy Thomas founded Sprinklr in September 2009 and has been with the company ever since. He has held the position of CEO since the company's inception, leading Sprinklr through significant growth and milestones. In June 2024, Thomas was appointed as Co-CEO, continuing his leadership role within the organization. As of 2023, Thomas has been with Sprinklr for approximately 14 years, contributing to its success in the customer experience management (CXM) space.