The leadership team at Talkdesk is the driving force behind the company's strategic direction. They make key decisions that align with the company's mission, ensuring every move supports their overarching goals. This team is dedicated to fostering a culture of innovation and growth, encouraging every employee to contribute their best ideas.
Bringing together expertise from various fields, the Talkdesk leadership team excels in driving operational excellence and collaboration. Their diverse backgrounds and unified vision create a dynamic environment where creativity and efficiency thrive. This blend of skills and perspectives is what propels Talkdesk forward in the competitive landscape.
1) Munil Shah
Munil Shah, the Chief Technology Officer at Talkdesk, is responsible for overseeing the company's technological strategy and ensuring the seamless integration of innovative solutions. His role involves leading the tech team to drive product development and maintain the company's competitive edge.
Since joining Talkdesk, Munil has spearheaded several key initiatives that have significantly enhanced the company's technological capabilities. His leadership has been instrumental in launching new features that improve customer experience and operational efficiency.
With a rich background that includes senior roles at UiPath and Microsoft, Munil brings a wealth of experience in engineering and cloud technologies. His academic credentials, including an M.S. in Computer Science from the University of Arizona, further bolster his expertise. For more details on Munil Shah's professional journey, visit Talkdesk CTO.
2) Neville Letzerich
Neville Letzerich, the Chief Marketing Officer at Talkdesk, is responsible for driving the company's marketing strategy and enhancing brand visibility. His expertise lies in developing innovative marketing campaigns that align with Talkdesk's growth objectives.
With a rich professional journey that includes senior marketing roles at Cisco, Forescout Technologies, and Virtru, Neville brings a wealth of experience in cybersecurity and technology marketing. He has a proven track record of leading successful projects that boost customer engagement and market penetration.
Neville's impact on Talkdesk is significant, as he spearheads initiatives that elevate the company's market presence and customer reach. For more details on Neville Letzerich's professional journey, visit Talkdesk CMO.
3) Sydney Carey
Sydney Carey, the Chief Financial Officer at Talkdesk, is responsible for overseeing the company's financial strategy and ensuring fiscal health. Her contributions include optimizing financial operations and driving sustainable growth.
With a career spanning several high-profile roles, Sydney has served as CFO at companies like Sumo Logic, Duo Security, and MongoDB. Her extensive experience in financial management and strategic planning makes her a valuable asset to Talkdesk.
At Talkdesk, Sydney leads the finance team and is involved in key initiatives that enhance financial performance and operational efficiency. For more details on Sydney Carey's professional journey, visit Talkdesk CFO.
4) Tiago Paiva
Tiago Paiva, the Chief Executive Officer and Founder of Talkdesk, is responsible for the overall strategic direction and vision of the company. His expertise in network and telecommunications, combined with his leadership skills, has been pivotal in driving Talkdesk's growth and innovation.
Before founding Talkdesk in 2011, Tiago worked as a developer at Procter & Gamble. He holds an MSc in Network and Telecommunications from Instituto Superior Técnico and an MSc in Computer Science from KTH Royal Institute of Technology. For more details on Tiago Paiva's professional journey, visit Talkdesk CEO.
5) William Welch
William Welch, the President and Chief Operating Officer at Talkdesk, is responsible for overseeing the company's day-to-day operations and driving strategic initiatives. His leadership ensures that Talkdesk maintains its competitive edge and operational excellence.
With a career that includes senior roles at IronNet Cybersecurity, Duo Security, and Zscaler, William brings extensive experience in cybersecurity and technology operations. His notable achievements include leading successful projects that enhance organizational efficiency and market presence.
6) David Middler
David Middler, the Chief Legal Officer at Talkdesk, is responsible for overseeing the company's legal strategy and ensuring compliance with regulatory requirements. His expertise lies in corporate law, mergers and acquisitions, and intellectual property management.
David's career includes significant roles at Cloudera, SAP, and Oracle, where he honed his skills in legal counsel and executive leadership. He has been instrumental in leading legal teams and managing complex legal projects, contributing to the overall success and growth of the organizations he has served.
7) Shauna Geraghty
Shauna Geraghty serves as the Senior Vice President, Head of People & Operations at Talkdesk, where she focuses on talent acquisition, employee engagement, and operational efficiency. Her expertise in clinical psychology and strategic planning enables her to foster a supportive and productive work environment.
Shauna's career journey includes significant roles at Stanford University School of Medicine and various positions at Talkdesk, where she has been instrumental in driving key initiatives. Her contributions include optimizing talent management processes and leading projects that enhance organizational performance and employee satisfaction.
Talkdesk Org Chart
At the top of Talkdesk's organizational chart is Tiago Paiva, the Chief Executive Officer and Founder, who sets the overall strategic direction and vision for the company. Reporting directly to him are key executives including William Welch, the President and Chief Operating Officer, who oversees day-to-day operations, and Munil Shah, the Chief Technology Officer, who drives the technological strategy.
Supporting this leadership are Neville Letzerich, the Chief Marketing Officer, who manages marketing strategies, and Sydney Carey, the Chief Financial Officer, who ensures financial health. Additionally, David Middler, the Chief Legal Officer, oversees legal compliance, while Shauna Geraghty, the Senior Vice President, Head of People & Operations, focuses on talent and operational efficiency. This hierarchical structure ensures that all departments align with Talkdesk’s mission and values, fostering a collaborative and innovative environment.