Total amount raised
$214 Millions
Latest funding date
Location
Observe.AI has successfully raised significant capital through multiple funding rounds, with the latest being a Series C round closed on April 12, 2022.
Keep reading to explore the intricacies of Observe.AI's fundraising journey and the investors backing this innovative platform.
What Is Observe.AI?
Observe.AI, founded in 2017, is headquartered in Redwood City, California. The company was established by Sharath Keshava Narayana and Swapnil Jain.
Specializing in conversational intelligence, Observe.AI enhances contact center performance by providing real-time insights and guidance. Their platform includes tools like Knowledge AI, Auto Summary, and Auto Coaching to assist agents in real-time.
With a workforce of 251-500 employees, Observe.AI continues to innovate in the field of AI-driven solutions for contact centers, aiming to improve metrics such as sales and customer retention.
How Much Funding Has Observe.AI Raised?
- Pre-Seed Round
- Amount Raised: $900K
- Date: August 2017
- Lead Investors: Emergent Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To kickstart the development of their conversational intelligence platform.
- Pre-Seed Round
- Amount Raised: $120K
- Date: January 2018
- Lead Investors: Y Combinator
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To further develop their technology and prepare for market entry.
- Series A
- Amount Raised: $8M
- Date: May 2018
- Lead Investors: Nexus Venture Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To scale their operations and enhance their product offerings.
- Series A
- Amount Raised: $26M
- Date: December 2019
- Lead Investors: Scale Venture Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand their market reach and accelerate product development.
- Series B
- Amount Raised: $54M
- Date: September 2020
- Lead Investors: Menlo Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To support growth and development, and to enter the omnichannel market.
- Series C
- Amount Raised: $125M
- Date: April 2022
- Lead Investors: SoftBank Vision Fund 2
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To fuel product innovations, scale go-to-market strategy, expand internationally, and prepare for IPO.
Total Amount Raised: $213M. Current Valuation: Not publicly disclosed.
Key Investors
- SoftBank Vision Fund 2
- Details: Managed by SoftBank Group, this fund focuses on technology-driven companies. It is known for making large-scale investments in transformative tech startups.
- Investment Focus Areas: Technology, AI, digital transformation
- Notable Investments: Uber, WeWork, ByteDance
- Menlo Ventures
- Details: A venture capital firm that provides capital for seed through growth technology companies. Menlo Ventures has a long history of successful investments in the tech sector.
- Investment Focus Areas: Technology, healthcare, consumer services
- Notable Investments: Uber, Roku, Siri
- Scale Venture Partners
- Details: This firm invests in early-in-revenue technology companies. Scale Venture Partners focuses on companies that are poised for significant growth.
- Investment Focus Areas: Technology, SaaS, cloud computing
- Notable Investments: Box, DocuSign, HubSpot
- Nexus Venture Partners
- Details: A venture capital firm investing in early and growth-stage companies. Nexus Venture Partners has a strong presence in both India and the US.
- Investment Focus Areas: Technology, consumer services, healthcare
- Notable Investments: Postman, Delhivery, Druva
- Emergent Ventures
- Details: A venture capital firm that invests in early-stage technology companies. Emergent Ventures is known for its focus on innovative startups.
- Investment Focus Areas: Early-stage technology companies
- Notable Investments: Not specified
What's Next for Observe.AI?
Observe.AI stands at the cusp of significant opportunities, driven by the burgeoning $400 billion contact center market. With $125 million in Series C funding, the company is poised to enhance its AI technology, expand internationally, and prepare for an IPO. The potential for growth is immense, with a 150% increase in annual recurring revenue and a 300% year-over-year revenue growth post-Series B.
Future fundraising opportunities are likely as Observe.AI gears up for an IPO, signaling a major public fundraising event. The company may also explore strategic acquisitions to bolster its technology and market presence. However, challenges such as intense competition, scalability issues, and regulatory hurdles in international markets could pose significant obstacles. Maintaining rapid growth while ensuring high-quality service will be crucial for Observe.AI's continued success.
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