Tiago Paiva is the CEO and founder of Talkdesk, a leading provider of AI-powered customer experience technology for enterprises. Under his leadership, the company has grown to over 2,000 employees and achieved significant industry milestones, including being recognized as one of the top companies on the Forbes Cloud 100 list.
Who is the CEO of Talkdesk?
As the CEO of Talkdesk, Paiva has been recognized for his leadership and vision in the field of AI-powered customer experience technology. Under his guidance, the company has introduced innovative solutions such as Talkdesk Industry Experience Clouds™, which are CX platforms with vertically trained AI models, specialized workflows, and integrations designed for specific industries. Paiva is also committed to responsible AI deployment, ensuring that Talkdesk's AI-driven advancements are transparent, accountable, and adaptable. His dedication to improving customer experiences through AI has earned him the title of "Best Artificial Intelligence Company CEO" in the 2024 AI Breakthrough Awards Program.
Work History
- Procter & Gamble: Developer from July 2009 to January 2010
- Talkdesk: Founder and CEO since October 2011
Education History
Tiago Paiva's educational background includes a Bachelor of Science in Network and Telecommunications from Instituto Superior Técnico, which he obtained between 2005 and 2008. He continued his studies at the same institution, earning a Master of Science in Network and Telecommunications from 2008 to 2010. Additionally, Paiva spent a year at the KTH Royal Institute of Technology in Sweden, where he pursued a Master of Science in Computer Science from 2009 to 2010. This strong foundation in technology and telecommunications has undoubtedly contributed to his success as the CEO and founder of Talkdesk.
When did Tiago Paiva join Talkdesk?
Tiago Paiva is the founder of Talkdesk, a leading provider of AI-powered customer experience technology for enterprises. He has been with the company since its inception in October 2011, serving as both the CEO and founder. As of now, Paiva has been leading Talkdesk for over a decade, driving innovation and growth in the field of AI-powered customer experience technology.