Ping Wu, a former Google AI executive with extensive experience in the field, is the CEO of Cresta, a company specializing in Generative AI for contact centers. Under his leadership, Cresta aims to drive product innovation and growth, transforming customer experiences and operational efficiency in contact centers.
Ping Wu's Email & LinkedIn
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Who is the CEO of Cresta?
Ping Wu, a visionary leader in the field of artificial intelligence, has an extensive background in AI, having co-founded Google's Contact Center AI Solution and overseen the development of various AI products at Google, including Cloud Dialogflow, Cloud Translation, NLP, and Speech. He also co-founded Google Cloud AI Platform products such as Vertex AI and AutoML products in 2018. Wu's association with Cresta began in 2021, and he served as the interim CEO before being officially appointed as the CEO in May 2023. With a strong focus on innovation and collaboration, Wu aims to leverage his AI expertise to drive product innovation and growth at Cresta, shaping the future of generative AI in the contact center industry and transforming customer experiences and operational efficiency.
Work History
- Microsoft Research Asia, Research Intern (2004-12)
- IBM Almaden Research Center, Software Engineering Intern (2005-06 to 2006-06)
- IBM Almaden Research Center, Research Intern (2006-06 to 2006-09)
- Google, Software Engineering Intern (2007-06 to 2007-09)
- Google, Senior Software Engineer (2008-01 to 2013-01)
- Google, Staff Software Engineer / Tech Lead Manager (2013-01 to 2014-01)
- Google, Senior Engineering Manager (2015-01 to 2016-01)
- YouTube, Senior Engineering Manager (2016-01 to 2017-01)
- Google, Senior Engineering Manager @ Cloud AI (2017-01 to 2018-01)
- Google, Engineering Director, Cloud AI (2018-01 to 2020-10)
- Google, Senior Director of Engineering (2020-10 to 2021-08)
- Cresta, VP Engineering and Product (2021-08 to 2023-02)
- Cresta, CEO (2023-02 to present)
Education History
Ping Wu's educational journey began at Fudan University, where he earned a Bachelor of Science in Computer Science from 1999 to 2003. He then pursued higher education at UC Santa Barbara, obtaining a Ph.D. in Computer Science between 2003 and 2007. This strong foundation in computer science has undoubtedly contributed to his successful career in the field of artificial intelligence and technology.
When did Ping Wu join Cresta?
Ping Wu joined Cresta in 2021 and initially served as the interim CEO before being officially appointed as the CEO on February 1, 2023. As of now, Wu has been with Cresta for over a year, leveraging his extensive experience in AI to drive product innovation and growth in the contact center industry.