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Kira Makagon is the Chief Operating Officer at RingCentral, a leading provider of cloud-based communications and collaboration solutions. As President and COO, she leads marketing, strategy, the company's investment arm, global product, user experience, engineering, and operations. A critical driver of RingCentral's product strategy and global reach, Makagon has helped propel the company to the forefront of the communications and collaboration market, contributing to rapid year-over-year growth from pre-IPO to over $2.4 billion in ARR.
Who is the COO of RingCentral?
Kira Makagon is the President and Chief Operating Officer at RingCentral, where she oversees marketing, strategy, global product, user experience, engineering, operations, and the company's corporate ventures arm. Since 2012, she has led a series of market-first product innovations at global scale, including RingCentral's mobile-first cloud PBX with integrated video meetings capabilities and the launch of RingCentral's open platform, enabling customizable workflows through open APIs.
Makagon led the acquisition of a team messaging solution that made RingCentral the first cloud communications provider to offer a truly unified solution across messaging, video, and phone. Under her leadership, RingCentral also brought to market an AI-powered omnichannel contact center, enhancing the customer experience for businesses worldwide. In 2021, she spearheaded the launch of RingCentral Ventures, the company's corporate ventures arm, partnering with founding teams and venture capitalists to reimagine the future of work through communications and collaboration.
Makagon has received numerous awards, including a 2021 Aragon Research Women in Technology Award, a 2020 Silver Stevie for Most Innovative Woman of the Year – Technology, and a 2019 Gold Women World Award for Excellence in Industry Woman of the Year: Cloud Computing/SaaS/Internet. She is a regular lecturer at UC Berkeley and a frequent participant in industry panels and podcasts.
Prior to RingCentral, Makagon founded and served as CEO and President of Red Aril, a real-time audience and media optimization platform that was acquired by Hearst Corporation. She also co-founded and held executive and board positions at Octane Software, acquired by E.piphany for $3.2 billion — one of the first Unicorns in Silicon Valley — and at Scopus Technology, acquired by Siebel. Makagon is an independent board director and serves on the Board of Directors at Calix and the American Technion Society.
Work History
Kira Makagon's work history spans executive leadership, board service, and early-stage technology roles. Here is a summary of her positions:
- RingCentral - President and Chief Operating Officer (January 2012 - Present)
- Calix - Member Board of Directors; Compensation and Cyber Security Committees (January 2017 - Present)
- Athena Alliance - Member (January 2017 - Present)
- Ingres Corporation (IPO and acquired by CA) - Software Engineer (January 1984 - January 1985)
Education History
Kira Makagon attended the University of California, Berkeley, Haas School of Business, an institution renowned for developing leaders at the intersection of business and innovation.
When did Kira Makagon join RingCentral?
Kira Makagon assumed her role at RingCentral in January 2012. Since then, she has been a defining force in shaping the company's product strategy, global expansion, and innovation agenda, helping drive RingCentral's growth to over $2.4 billion in ARR and establishing the company as a leader in the cloud communications and collaboration market.
