Total amount raised
$156.3 Millions
Latest funding date
5/1/2017
Location
Gainsight has successfully raised significant funding over multiple rounds, establishing itself as a key player in the customer success and product experience software market. The platform offers a suite of tools designed to enhance customer engagement and retention through advanced AI and human insights.
Keep reading to explore the intricacies of Gainsight's fundraising journey and the investors backing this innovative platform.
What Is Gainsight?
Gainsight, headquartered in San Francisco, CA, specializes in customer success and product experience software. The company offers a suite of tools designed to drive customer retention, expansion, and product adoption through AI-powered insights and in-app engagements.
Founded by Nick Mehta, Gainsight has grown to become a key player in the industry, providing solutions that include customer success platforms, customer communities, and on-demand education.
With a dedicated team, Gainsight continues to innovate, helping businesses enhance their customer engagement and overall experience.
How Much Funding Has Gainsight Raised?
- Seed Round
- Amount Raised: $250K
- Date: April 2012
- Lead Investors: Cultivation Capital
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To develop the initial product and validate the market need for customer success software.
- Venture Round
- Amount Raised: $9M
- Date: April 2013
- Lead Investors: Battery Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To scale the team and accelerate product development.
- Series B
- Amount Raised: $20M
- Date: November 2013
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand market reach and enhance the platform's capabilities.
- Series C
- Amount Raised: $25M
- Date: October 2014
- Lead Investors: Bessemer Venture Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To further penetrate the market and support rapid growth.
- Series D
- Amount Raised: $50M
- Date: November 2015
- Lead Investors: Insight Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand globally and invest in new product lines.
- Series E
- Amount Raised: $52M
- Date: May 2017
- Lead Investors: Lightspeed Venture Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To accelerate expansion into new markets and enhance the executive team.
Total Amount Raised: $156.25M. Current Valuation: Not publicly disclosed.
Key Investors
- Lightspeed Venture Partners
- Details: Lightspeed Venture Partners is a leading venture capital firm that has backed hundreds of entrepreneurs and helped build more than 300 companies globally. The firm manages over $4 billion of committed capital and invests in the U.S. and internationally.
- Investment Focus Areas: Enterprise, Consumer, Disruptive Innovations
- Notable Investments: Snapchat, The Honest Company, Nest
- Insight Partners
- Details: Insight Partners is a global private equity and venture capital firm that invests in growth-stage software and internet companies. The firm has a strong track record of helping companies scale and achieve significant growth.
- Investment Focus Areas: Software, Internet, Growth-Stage Companies
- Notable Investments: Twitter, Shopify, DocuSign
- Bessemer Venture Partners
- Details: Bessemer Venture Partners is one of the oldest venture capital firms, with a history of investing in early-stage technology companies. The firm has a diverse portfolio and a strong focus on innovation.
- Investment Focus Areas: Technology, Early-Stage Companies, Innovation
- Notable Investments: LinkedIn, Pinterest, Yelp
- Battery Ventures
- Details: Battery Ventures is a global, technology-focused investment firm that invests in companies at all stages of growth. The firm has a long history of supporting innovative companies in various sectors.
- Investment Focus Areas: Technology, Innovation, Growth-Stage Companies
- Notable Investments: Glassdoor, Wayfair, Coupa
- Cultivation Capital
- Details: Cultivation Capital is a venture capital firm that invests in early-stage technology and life sciences companies. The firm focuses on supporting entrepreneurs and helping them grow their businesses.
- Investment Focus Areas: Technology, Life Sciences, Early-Stage Companies
- Notable Investments: LockerDome, Gainsight, Aisle411
What's Next for Gainsight?
Gainsight is poised to capitalize on the growing importance of Customer Success as a core business strategy. With plans to expand into new global markets and industries, the company aims to operationalize Customer Success strategies for large enterprises and public cloud companies. This expansion represents a significant opportunity, given Gainsight's impressive 167% year-over-year revenue growth and a customer roster representing over $2.23 trillion in market cap.
Future fundraising opportunities seem promising, especially with the strong backing from high-profile investors in the recent Series E round. Gainsight may pursue additional funding to support further expansion and possibly explore acquisitions to enhance their technology stack. However, challenges such as maintaining high growth rates, effectively scaling operations, and integrating new executive hires could pose hurdles along the way.
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