Total amount raised
$176.6 Millions
Latest funding date
Location
UJET has successfully raised significant funding over multiple rounds, with its latest being a Series D round. The company offers a cloud-based contact center platform that integrates mobile and AI-powered solutions to enhance customer service operations.
Keep reading to explore the intricacies of UJET's fundraising journey and the investors backing this innovative platform.
What Is UJET?
UJET, founded in 2015 by Anand Janefalkar and Hisun Kim, is a cloud-based contact center platform headquartered in San Francisco, California. The company specializes in providing mobile and AI-powered solutions to enhance customer service operations.
With a focus on modernizing digital and in-app experiences, UJET aims to eliminate customer channel switching between voice, digital, and self-service channels. Their platform integrates AI to automate processes and improve efficiency in customer interactions.
Currently, UJET employs between 101-250 people, offering a unified, AI-powered Contact Center as a Service (CCaaS) and Workforce Management (WFM) platform designed for the smartphone era.
How Much Funding Has UJET Raised?
- Seed Round
- Amount Raised: $6.6M
- Date: October 2015
- Lead Investors: DCM Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To develop the initial version of their cloud-based contact center platform.
- Series A
- Amount Raised: $14M
- Date: May 2017
- Lead Investors: Kleiner Perkins
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand their product offerings and scale operations.
- Series B
- Amount Raised: $25M
- Date: February 2018
- Lead Investors: Google Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To enhance AI capabilities and improve customer service solutions.
- Venture Round
- Amount Raised: Not publicly disclosed
- Date: December 2019
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To support ongoing product development and market expansion.
- Series C
- Amount Raised: $55M
- Date: June 2020
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To accelerate growth and expand their customer base.
- Series D
- Amount Raised: $76M
- Date: September 2024
- Lead Investors: Sapphire Ventures
- Valuation at Round: $500M
- Motivation Behind the Round: To accelerate the development of generative AI technologies and enhance customer experiences.
Total Amount Raised: $176.6M
Current Valuation: $500M
Key Investors
- Google Ventures
- Details: Google Ventures, also known as GV, is the venture capital investment arm of Alphabet Inc. They provide seed, venture, and growth-stage funding to technology companies.
- Investment Focus Areas: Technology, healthcare, consumer products, services
- Notable Investments: Uber, Nest, Slack
- DCM Ventures
- Details: DCM Ventures is a venture capital firm that invests in early-stage technology companies in the United States and Asia. They focus on helping companies scale and succeed in their respective markets.
- Investment Focus Areas: Technology, mobile, consumer internet, software
- Notable Investments: Bill.com, SoFi, Lime
- Kleiner Perkins
- Details: Kleiner Perkins is a venture capital firm that specializes in investing in early-stage and growth companies. They have a long history of backing successful technology and life sciences companies.
- Investment Focus Areas: Technology, life sciences, healthcare
- Notable Investments: Google, Amazon, Twitter
- Sapphire Ventures
- Details: Sapphire Ventures is a global software venture capital firm with more than $10 billion in assets under management. They have invested in over 170 companies globally, resulting in more than 30 public listings and 45 acquisitions.
- Investment Focus Areas: Growth-stage technology companies, software
- Notable Investments: LinkedIn, Box, Square
- Citi Ventures
- Details: Citi Ventures is the venture capital arm of Citigroup. They focus on investing in innovative companies that can drive strategic growth for Citi.
- Investment Focus Areas: Financial technology, data analytics, enterprise solutions
- Notable Investments: Betterment, Plaid, Square
What's Next for UJET?
UJET stands at the cusp of a transformative era, driven by the integration of generative AI technologies into their cloud contact center solutions. With a fresh infusion of $76 million from their Series D funding, the company is poised to revolutionize customer experiences by offering real-time, high-bandwidth visual and contextual interactions. This significant opportunity is bolstered by strategic partnerships with industry giants like Google Cloud, aiming to enhance AI capabilities and expand market reach.
As UJET continues to scale, future fundraising opportunities seem promising. The successful Series D round and the company's ambitious growth plans suggest that additional funding rounds may be on the horizon to support ongoing innovation and market expansion. However, the path forward is not without challenges. Ensuring the maturity and effectiveness of AI deployments, navigating a competitive landscape, and meeting evolving customer expectations will be critical hurdles to overcome.
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