What are Clay credits?

Clay credits are the “currency” you use to purchase different data points and actions in Clay. The average cost of a data point or action varies depending on the provider and the data point in question.

The vast majority of actions in Clay are either free, or cost 1-2 credits. Some data points are harder to find and just more expensive as a result - like mobile phone numbers.

For more information on your credit consumption, you can hover over to the top navigation bar and click on Credits.

For credit usage analytics, you can view the amount of credits spent on each column. You can select View table history from the bottom navigation bar.

What actions cost credits and what actions don’t cost credits?

Actions that don’t cost credits

There are many actions within Clay that don’t require credits. For example, you can use the HTTP/API integration for free to generate meeting notes. Check out this Claybook guide for more information on how!

Below are some of the most common actions do not require credits:

• Building lists from Find People and Find Company searches
• Building lists from Google Maps
• Building lists from GitHub
• Building lists from CRMs
• Building lists from websites
• Write to Other Table
• HTTP/API
• Normalize Domain

Actions that cost credits

Most actions do require credits. Below are examples of the credit costs for each action:

• Finding an Email
  • Prospeo, DropContact, Datagma, Hunter.io: 2 credits
  • People Data Labs: 5 credits (higher cost due to provider pricing)
• Finding a Mobile Number
  • Starts at 2 credits
  • People Data Labs: 5 credits
  • Selligence: 13 credits
  • ContactOut: 15 credits
  • Datagma: 25 credits (higher cost due to provider pricing)

How do I make the most out of my Clay credits?

For more information on how to make the most out of your Clay credits, feel free to check out this guide!

Credit rollovers: What if I don’t use all of my monthly credits?

If you are on a monthly plan, unused credits will roll over and accumulate in your account. The accumulation is capped at 2x the monthly credit limit according to your plan.

For example, if you are on a pro plan (50k credits/month), the monthly credit cap is set at 100k.

Credit top-ups and upgrades: What if I need more credits?

If you need more credits, you have two options:

Purchase a credit top-up

If you need more credits for a particular month

1. Go to Workspace Settings > Plans and Billing > Purchase Credit
2. Select the amount needed and click Continue.

Upgrade your Plan

If you foresee an ongoing increase in credit usage:

1. Go to Workspace Settings > Plans and Billing > Change Plan
2. Select the next tier in your pricing plan
3. Click Upgrade Plan

FAQ

What happens to my credits when I downgrade?

There are two important things to know with how your credits are managed when you cancel/downgrade your subscription.

During the Current Billing Cycle:

If you cancel or downgrade, your credit balance remains on your account until the end of your current billing cycle.

On the Next Billing Cycle:

After the billing cycle refreshes, your account will switch to the new plan.

Your credit balance will be capped at 2x the monthly credit limit of the new plan

Example: If you cancel today, and the new plan's monthly credit limit is 100, your credit balance on the next billing date will be capped at 200

I got invalid data, do I get a refund?

If a provider charges us for an API call, we will also charge Clay credits for that call. However, if a provider refunds us due to the inability to deliver valid data, we will correspondingly refund those credits back to you.

My plan was supposed to renew today, and I can see the transaction in my account, but the credits haven’t been added. What’s happening?

If your Clay plan renewed but credits haven’t been added, it may take 1-2 hours due to transaction processing.

This delay is due to how our card provider processes transactions. If you made your purchase at 12 PM, for example, your credits might not be reflected until 1 PM. With each renewal, it may take 1-2 hours after your original billing time for the credits to appear in your account. Rest assured, your credits will be added shortly.

If you continue to experience issues after this period, please reach out to our support team for assistance.

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