Total amount raised
$1.3 Billion
Latest funding date
March, 2018
Location
Intercom has successfully raised significant funding across multiple rounds, attracting a diverse group of investors. The company specializes in AI-driven customer service solutions, offering tools like the Fin AI Agent to enhance user experience.
Keep reading to delve into the details of Intercom's funding journey and discover the key investors backing this innovative platform.
What Is Intercom?
Intercom, founded in August 2011, is headquartered in San Francisco, California. The company was established by Ciaran Lee, David Barrett, Des Traynor, and Eoghan McCabe.
Intercom specializes in providing an AI-first customer service platform, which includes tools like the Fin AI Agent to enhance customer support through automation and AI.
With a workforce of 501-1000 employees, Intercom serves over 25,000 global organizations, helping them deliver efficient and personalized customer experiences at scale.
How Much Funding Has Intercom Raised?
- Seed Round
- Amount Raised: $1M
- Date: January 2012
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To kickstart the company's operations and initial product development.
- Seed Round
- Amount Raised: $750K
- Date: August 2012
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To further develop the product and expand the team.
- Series A
- Amount Raised: $6M
- Date: June 2013
- Lead Investors: Social Capital
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To scale the business and enhance product features.
- Series B
- Amount Raised: $23M
- Date: January 2014
- Lead Investors: Bessemer Venture Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To accelerate growth and expand market reach.
- Series C
- Amount Raised: $35M
- Date: August 2015
- Lead Investors: ICONIQ Growth
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To invest in new product lines and international expansion.
- Series C
- Amount Raised: $50M
- Date: April 2016
- Lead Investors: Index Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To enhance AI capabilities and support rapid growth.
- Series D
- Amount Raised: $125M
- Date: March 2018
- Lead Investors: Kleiner Perkins
- Valuation at Round: $1.275B
- Motivation Behind the Round: To expand operations and build new software features.
Total Amount Raised: $240.75M. Current Valuation: $1.275B.
Key Investors
- Kleiner Perkins
- Details: Kleiner Perkins is a leading venture capital firm known for investing in early-stage and growth companies. They have a history of backing successful technology companies.
- Investment Focus Areas: Technology, life sciences, digital media.
- Notable Investments: Google, Amazon, Twitter.
- Index Ventures
- Details: Index Ventures is a global venture capital firm that invests in technology-enabled companies. They have offices in London, San Francisco, and Geneva.
- Investment Focus Areas: Software, e-commerce, fintech.
- Notable Investments: Dropbox, Etsy, Slack.
- ICONIQ Growth
- Details: ICONIQ Growth is a venture capital firm that partners with exceptional entrepreneurs to build market-leading companies. They focus on long-term growth and value creation.
- Investment Focus Areas: Technology, software, consumer internet.
- Notable Investments: Snowflake, Uber, Zoom.
- Bessemer Venture Partners
- Details: Bessemer Venture Partners is a venture capital firm with a global presence, investing in early-stage and growth-stage companies. They have a strong track record in various sectors.
- Investment Focus Areas: Cloud computing, healthcare, financial services.
- Notable Investments: LinkedIn, Shopify, Pinterest.
- Social Capital
- Details: Social Capital is a venture capital firm that aims to advance humanity by solving the world's hardest problems. They focus on companies that have a significant impact on society.
- Investment Focus Areas: Healthcare, education, financial services.
- Notable Investments: Slack, SurveyMonkey, Box.
What's Next for Intercom?
Intercom stands at the cusp of significant growth opportunities, driven by the increasing demand for AI-driven customer engagement solutions. With the recent $125 million funding round, the company is well-positioned to expand its operations and develop new software features, potentially reaching beyond its current 25,000 business clients. The market for messaging-first products is growing, and Intercom's focus on AI capabilities could attract more high-profile clients.
Future fundraising opportunities seem promising, given the company's strong valuation and growth trajectory. As Intercom continues to innovate, it may attract further investment or even acquisition offers from larger tech companies looking to enhance their customer engagement capabilities. However, the company will need to navigate challenges such as intense competition and the need to maintain a rapid pace of innovation to stay ahead in the market.
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