The leadership team at Five9 is the driving force behind the company's strategic direction and key decision-making processes. They are committed to aligning every choice with the company's mission, ensuring that each step taken fosters a culture of innovation and growth.
Bringing together expertise from various fields, this team excels in driving operational excellence and promoting collaboration. Their diverse backgrounds and unified vision make them uniquely equipped to navigate the complexities of the industry while pushing the boundaries of what's possible.
1) Niki Hall
Niki Hall, the Chief Marketing Officer at Five9, is responsible for leading the company's global marketing strategy and driving brand awareness. She plays a crucial role in aligning marketing initiatives with Five9's overall business objectives.
Since joining Five9, Niki has spearheaded several successful campaigns that have significantly enhanced the company's market presence. Her efforts have been instrumental in positioning Five9 as a leader in the cloud contact center space.
With a rich background in marketing and communications, Niki brings a wealth of experience from her previous roles at companies like Cisco Systems and Polycom. She oversees key initiatives such as digital marketing, demand generation, and customer engagement, leveraging her extensive expertise to drive growth and innovation at Five9. For more details on her professional journey, visit Niki Hall's dossier.
2) Mike Burkland
Mike Burkland serves as the Chief Executive Officer and Chairman at Five9, where he oversees the company's strategic direction and operational execution. His main areas of expertise include driving innovation and ensuring the alignment of business objectives with market demands.
With a professional journey that spans several leadership roles, Mike has been instrumental in shaping Five9's growth trajectory. He has also served on the boards of companies like Vocera Communications, OneStream Software, and ReliaQuest, bringing a wealth of experience to his current role.
Mike's educational background includes an MBA in Finance from the University of California, Berkeley, Haas School of Business, and a Bachelor's degree in Economics from the University of California, Berkeley. His leadership has significantly impacted Five9, fostering a culture of excellence and innovation. For more details on his professional journey, visit Mike Burkland's dossier.
3) Kimberly Lytikainen
Kimberly Lytikainen serves as the Chief Legal and Compliance Officer and Corporate Secretary at Five9, where she oversees the company's legal and compliance functions. Her contributions are pivotal in ensuring that Five9 adheres to regulatory standards and maintains robust corporate governance.
With a career spanning several high-profile roles, Kimberly brings extensive experience in legal affairs and compliance. She has held leadership positions at companies like Vectra AI, Poshmark, and MINDBODY, Inc., showcasing her expertise in corporate law and governance.
At Five9, Kimberly manages the legal team and spearheads initiatives related to compliance and corporate governance. Her specialized skills in intellectual property and commercial litigation further strengthen Five9's legal framework, ensuring the company navigates complex legal landscapes effectively.
4) Barry Zwarenstein
Barry Zwarenstein serves as the Chief Financial Officer at Five9, where he is responsible for overseeing the company's financial strategy and operations. His areas of expertise include financial planning, risk management, and corporate governance.
With a rich professional background, Barry has held significant roles at companies like VeriFone and Smart Modular Technologies. He also serves on the boards of several companies, bringing a wealth of experience to his current role at Five9.
5) Jonathan Rosenberg
Jonathan Rosenberg serves as the Chief Technology Officer and Head of AI at Five9, where he is responsible for driving technological innovation and overseeing the company's AI initiatives. Since joining in 2019, Jonathan has played a pivotal role in enhancing Five9's technological capabilities, particularly in the realm of cloud and AI-driven solutions.
With a career spanning several high-profile roles, including positions at Cisco, Microsoft, and Skype, Jonathan brings a wealth of experience in technology leadership. His academic background includes a PhD in Electrical Engineering from Columbia Engineering and both a Bachelor's and Master's degree in Electrical Engineering from MIT, underscoring his deep expertise in the field.
6) James Doran
James Doran serves as the Executive Vice President of Strategy & Operations at Five9, where he is responsible for driving strategic initiatives and optimizing operational efficiency. His expertise lies in business strategy, market intelligence, and operational excellence, making him a key player in aligning Five9's strategic goals with its operational capabilities.
Before joining Five9 in 2018, James held several leadership roles at Cisco and Symantec, where he honed his skills in business operations and strategic planning. His career spans various high-profile positions, including Vice President of Strategy & Business Operations at Cisco and multiple senior roles at Symantec, showcasing his extensive experience in the tech industry.
7) Callan Schebella
Callan Schebella serves as the Executive Vice President of Product Management at Five9, where he focuses on driving product strategy and innovation. His main areas of expertise include product development, business strategy, and market analysis.
Before joining Five9, Callan held several leadership roles, including CEO at Inference Solutions and SVP and GM at Five9. His career journey also includes significant positions at Telstra and Inference Communications, showcasing his extensive experience in the tech industry.
8) Andy Dignan
Andy Dignan serves as the Chief Operating Officer at Five9, where he is responsible for overseeing the company's operational strategies and ensuring efficient service delivery. His areas of expertise include global partner sales, professional services, and AI solution sales.
Before becoming COO, Andy held several key roles at Five9, including Chief Customer Officer and Executive Vice President of Service Delivery & AI Solution Sales. His extensive background in collaboration and contact center sales, with significant tenures at companies like Cisco and CDW, underscores his deep industry knowledge and leadership capabilities.
9) Tricia Yankovich
Tricia Yankovich serves as the Chief People Officer at Five9, where she is responsible for overseeing the company's human resources strategy and fostering a positive workplace culture. Her key skills include strategic HR leadership, talent management, and organizational development.
With a career spanning several high-profile roles, Tricia has held various positions at Five9, including SVP of People and VP of Human Resources. Her extensive background in HR, combined with her educational credentials from Cornell University and Golden Gate University, underscores her expertise in driving impactful HR initiatives and leading diverse teams.
10) Panos Kozanian
Panos Kozanian serves as the Executive Vice President of Product Engineering at Five9, where he is responsible for overseeing the development and innovation of the company's product offerings. His role involves leading engineering teams to ensure the delivery of high-quality, scalable solutions that meet market demands.
With a rich professional background that includes significant roles at Cisco, Panos brings extensive experience in cloud operations and software development. His expertise in engineering and cloud applications has been instrumental in driving Five9's technological advancements and maintaining its competitive edge in the industry.
Five9 Org Chart
At the top of Five9's organizational chart is Mike Burkland, the Chief Executive Officer and Chairman, who oversees the company's strategic direction and operational execution. Reporting directly to him are key executives including Niki Hall, Chief Marketing Officer; Barry Zwarenstein, Chief Financial Officer; and Kimberly Lytikainen, Chief Legal and Compliance Officer, each leading their respective departments to ensure alignment with Five9's mission and values.
Supporting this leadership team are Jonathan Rosenberg, Chief Technology Officer and Head of AI; James Doran, Executive Vice President of Strategy & Operations; and Callan Schebella, Executive Vice President of Product Management, who collaborate closely to drive technological innovation and strategic initiatives. Additionally, Andy Dignan, Chief Operating Officer, and Tricia Yankovich, Chief People Officer, work together to optimize operational efficiency and foster a positive workplace culture, while Panos Kozanian, Executive Vice President of Product Engineering, ensures the delivery of high-quality, scalable solutions.