Terms

Use Case

What is a Use Case?

A use case is a concept used in fields like software development and product design to describe how a system can be utilized to achieve specific goals or tasks. It outlines the interactions between users or actors and the system to achieve a particular outcome, establishing success scenarios, failure scenarios, and any critical variations or exceptions.

Crafting a Compelling Use Case

To develop a compelling use case, follow these structured steps:

  • Identify Actors: Determine all users of the system and their roles.
  • Define Goals: For each actor, specify the objectives they aim to achieve with the system.
  • Describe Interactions: Outline the step-by-step process each actor takes within the system to accomplish their goals, including main pathways and alternative routes.
  • Address Variabilities: Consider different scenarios that could alter the course of interactions, such as system failures or exceptional user actions.

Essential Components of a Use Case

Key elements of a use case include:

  • System: The specific software or platform being analyzed.
  • Actors: The users or entities interacting with the system.
  • Scenarios: Detailed sequences of actions that actors take in relation to the system to achieve their goals.
  • Success and Failure Scenarios: Clearly defined outcomes for each interaction, helping to anticipate and resolve potential issues.

Comparing Use Cases and Case Studies

While use cases and case studies both serve to analyze and understand systems, they differ in their focus and purpose. Use cases are centered on defining the interactions between users (actors) and a system to achieve specific goals, outlining success and failure scenarios. They are primarily used in software development and product design to establish requirements and manage scope.

On the other hand, case studies are in-depth examinations of specific instances or examples, often used to explore complex issues, identify patterns, and generate hypotheses for further research.

Real-World Examples of Effective Use Cases

One effective use case example involves a meal delivery application, where customers can order food from restaurants through the app. This use case outlines the system, primary actor, and scenario, helping to establish a framework for development, such as processing payments.

Another example is an online retailer, where a use case identifies how a customer completes a purchase. This helps developers understand the steps involved, improve system functionality, and address potential issues during transactions.

Other terms

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Shipping Solutions

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Shipping Solutions

Network Monitoring

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Email Deliverability Rate

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Email Deliverability Rate

Closing Ratio

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Closing Ratio

Big Data

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Big Data

Net Revenue Retention (NRR)

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Net Revenue Retention (NRR)

Mid-Market

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Mid-Market

Total Audience Measurement

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Account Click Through Rate

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Master Service Agreement

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Master Service Agreement

Affiliate Networks

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Dynamic Segment

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Dynamic Segment

Bottom of the Funnel

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Bottom of the Funnel

Multi-threading

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Multi-threading

Sales Funnel

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Sales Funnel

High Availability

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High Availability

Drip Campaign

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Sales Pipeline

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Sales Pipeline

Corporate Identity

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Corporate Identity

Video Messaging

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Simple Object Access Protocol Application Programming Interface

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Enterprise

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Account

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Webhooks

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Average Order Value

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User Interaction

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Gamification

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Video Selling

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Persona

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Incident Response

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Direct Sales

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B2B Demand Generation Strategy

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Salesforce Object Query Language

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Bad Leads

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Bad Leads

Fulfillment Logistics

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Supply Chain Management

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Supply Chain Management

Voice Search Optimization

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Voice Search Optimization

Touches

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Accounts Payable

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Accounts Payable

Account View Through Rate

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B2B Sales Channels

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Business Continuity

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Business Continuity

Order Management

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Always Be Closing

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Always Be Closing

Content Curation

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Value-Added Reseller

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Below the Line

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XML

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XML

Lead Conversion

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Messaging Strategy

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Feature Flags

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Lightning Components

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Spiff

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Psychographics

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Lead Enrichment Tools

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Outbound Leads

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Channel Partners

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Unique Selling Point

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CSS

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Total Addressable Market (TAM)

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Sales Engineer

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AI-Powered Marketing

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OAuth

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Open Rate

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Objection Handling

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B2B Marketing Channels

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FAB Technique

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Demand Generation

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Lead Enrichment

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Lead Enrichment

Account Development Representative

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Consumer Buying Behavior

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Tire-Kicker

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Average Selling Price

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No Forms

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Batch Processing

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Buyer Journey

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Sales Intelligence Platform

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Multi-Channel Marketing

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Multi-Channel Marketing

Enrichment

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Cost Per Click (CPC)

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Inventory Management

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Robotic Process Automation

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Regression Analysis

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Lead Response Time

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Inbound leads

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Sales Forecast Accuracy

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Chatbots

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Quarterly Business Review

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RESTful API

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On Target Earnings

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Digital Analytics

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Sales Demonstration

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User Interface

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Content Syndication

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Data Privacy

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Integration Testing

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SEO

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Electronic Signatures

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Competitive Analysis

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