Sales Operations Key Performance Indicators

Serviceable Available Market (SAM) is the segment of the total market that your business can realistically serve within its geographical reach.

Cold emailing is sending unsolicited emails to potential customers you haven't contacted before, aiming to start a business conversation.

A value statement is a clear, concise declaration of the unique benefits a company provides to its customers, outlining its core purpose.

Outbound sales is when reps proactively contact potential customers through cold calls or emails to generate leads and build a sales pipeline.

Dynamic data is information that updates in real-time. Unlike static data, it reflects the most current state of information automatically.

A follow-up is a communication sent after an initial interaction to continue the conversation, provide more value, or prompt a response.

The 80/20 rule, or Pareto Principle, posits that 80% of results come from just 20% of the effort. It's a key concept for prioritization.

Email deliverability is the ability for your emails to successfully land in your recipients' inboxes instead of their spam folders.

A lead generation funnel is a systematic process that guides potential customers from initial awareness of your brand to becoming qualified leads.

A Target Account List (TAL) is a focused list of high-value companies that a business specifically aims to convert into customers.

A Customer Data Platform (CDP) centralizes customer data from all sources to create a complete, unified profile for each individual customer.

Voice search optimization is the process of optimizing your content, SEO, and online listings to appear in and rank for voice-based searches.

SFDC stands for Salesforce Dot Com, a popular cloud-based CRM platform that helps companies manage their customer interactions and data.

Multi-touch attribution is a marketing analytics method that credits multiple touchpoints on the customer journey for a conversion.

CRM integration connects your CRM software with other tools, creating a unified system for all your customer data and business processes.

Enrichment is the process of adding third-party data to your existing customer profiles to get a more complete picture of your leads.

Infrastructure as a Service (IaaS) is a cloud computing service that offers essential compute, storage, and networking resources on-demand.

Scalability is a company's ability to handle increased workloads or market demands without a drop in performance or a spike in costs.

Psychographics categorizes people by their attitudes, interests, and lifestyles, revealing the 'why' behind their purchasing decisions.

Quality Assurance (QA) is the systematic process of ensuring a product or service meets specified quality standards from development to delivery.

HubSpot is a customer relationship management (CRM) platform with tools for marketing, sales, and service, all aimed at helping businesses grow.

Annual Recurring Revenue (ARR) is the predictable income a company expects to receive from its customers over a one-year period.

Load testing is a type of performance testing that determines how a system behaves under both normal and anticipated peak load conditions.

Learn about business intelligence, including key components of business intelligence, the role of BI in decision making, business intelligence tools and techniques.

A drip campaign is a series of automated messages sent to prospects or customers over time to nurture leads and drive engagement.

Sales performance metrics are key data points that measure a sales team's effectiveness in achieving its goals and driving revenue.

A messaging strategy defines what your brand says, how it says it, and where it says it to connect effectively with your target audience.

Sales compensation is the total pay a salesperson receives, including salary, commissions, and bonuses, structured to motivate performance.

An AI sales script generator is a tool that uses artificial intelligence to create personalized sales scripts for any outreach scenario.

Account View-Through Rate (AVTR) is the percentage of target accounts that see an ad and later visit your website without clicking on it.

Demographic segmentation divides a market into groups based on traits like age, gender, and income, allowing for more targeted marketing efforts.

A spiff is a short-term sales incentive, often a cash bonus, paid directly to a salesperson for selling a specific product or service.

Opportunity management is the process of tracking potential sales from first contact to a closed deal, helping teams prioritize and win more.

A hybrid sales model blends traditional and digital sales methods to engage customers across multiple channels and buying preferences.

Customer journey mapping is the process of creating a visual story of your customers' interactions with your brand across all touchpoints.

Data-driven marketing uses customer data to inform marketing decisions, optimize campaigns, and deliver personalized experiences to consumers.

An electronic signature is a digital method for getting consent on electronic documents. It's a legally binding way to sign agreements online.

Closed Lost is a sales term for a deal that didn't go through. The prospect decided not to buy, or the sales team disqualified them.

Average Order Value (AOV) tracks the average dollar amount spent each time a customer places an order on your website or mobile app.

Video selling uses personalized video messages to engage prospects, build rapport, and guide them through the sales funnel to close more deals.

User testing involves observing real users interact with a product to identify usability issues and improve the overall user experience.

Learn about B2B marketing channels, including maximizing B2B channel effectiveness, & exploring digital vs. traditional channels.

Conversational intelligence (CI) is AI technology that analyzes customer conversations to find insights that help sales and support teams improve.

“End of Quarter” (EOQ) refers to the final weeks of a business quarter when sales teams rush to meet quotas, often leading to a flurry of deals.

Learn about B2B marketing analytics, including key components of B2B marketing analytics, & getting started with B2B marketing analytics.

A sales script is a pre-written guide of talking points that helps salespeople navigate conversations with potential customers.

A marketing budget breakdown is a detailed plan that allocates your total marketing funds across various channels, campaigns, and activities.

Site retargeting is a marketing strategy that shows ads to people who have previously visited your website but left without converting.

Adobe Analytics is a leading web analytics solution for gaining real-time insights into user activity across websites and mobile applications.

Robotic Process Automation (RPA) uses software bots to mimic human actions and automate repetitive, rules-based tasks on digital systems.

A buying committee is a group of stakeholders within an organization who are jointly responsible for making major purchasing decisions.

Direct mail is a marketing method where businesses send physical promotional materials directly to potential customers' mailboxes.

LPI, or Lead Per Inquiry, is a key metric that measures how many leads are generated from each inquiry in a marketing campaign.

A vertical market is a niche where businesses cater to a specific industry or group of customers with specialized needs, not the mass market.

Salesforce Object Query Language (SOQL) is a query language used to search your organization's Salesforce data for specific information.

Predictive lead scoring uses AI to analyze data and rank leads by their likelihood to convert, helping sales teams prioritize their efforts.

Lead qualification is the process of determining which prospects are most likely to become paying customers based on predefined criteria.

A nurture campaign is a series of automated messages designed to build relationships with potential customers and guide them toward a purchase.

A digital strategy outlines how your business will use online channels, data, and technology to achieve its goals and connect with customers.

A complex sale features a long sales cycle, multiple stakeholders, and a high-value transaction, demanding a strategic, consultative approach.

A qualified lead is a prospect vetted as a good fit for your product. They match your ideal customer profile and show genuine interest.

Workflow automation uses rule-based logic to run a sequence of tasks that would otherwise require manual human effort to complete.

Compounded Annual Growth Rate (CAGR) measures the mean annual growth of an investment over a specified period of time longer than one year.

Learn about business to customer, including maximizing B2C sales strategies, B2C vs. B2B: unveiling differences, & core principles of B2C success.

Fault tolerance is a system's ability to continue operating without interruption when one or more of its components fail.

Analytical CRM analyzes customer data to uncover actionable insights, helping businesses make smarter decisions and improve customer interactions.

Upselling is a sales tactic encouraging customers to purchase a higher-end version of a product or related add-ons to boost revenue.

Sales pipeline management is the process of organizing, tracking, and managing potential deals through every stage of your sales funnel.

Account-Based Sales Development (ABSD) is a focused strategy where SDRs target key stakeholders within specific, high-value accounts.

A demand generation framework is a strategic process for creating awareness and interest in your product, ultimately driving new business.

Learn about B2B buyer intent data, including sources and types of buyer intent data, & key benefits of leveraging buyer intent data.

Marketing intelligence is gathering and analyzing data about your market, customers, and competitors to inform strategic marketing decisions.

Cold calling is a sales tactic where reps contact potential customers by phone who haven't previously expressed interest in their product or service.

Intent data tracks a user's online behavior—like searches and site visits—to identify signals that they are ready to make a purchase.

A Request for Proposal (RFP) is a formal document that outlines a project's needs and invites qualified vendors to submit bids to complete it.

Cloud storage is a service model where data is stored on remote servers and accessed from the internet, rather than on a local drive.

An account is a company or organization that you're targeting for sales. It can be a prospective, current, or even a past customer.

A sales funnel is a model illustrating the customer's journey from initial awareness to the final purchase, narrowing down leads at each stage.

Learn about BAB formula, including implementing BAB in sales strategies, crafting an effective BAB pitch, & comparing BAB with other sales frameworks.

Lightning Components is a UI framework for building dynamic web apps for mobile and desktop devices on the Salesforce Lightning Platform.

Programmatic display campaigns use automation to buy and sell digital ad space in real-time, targeting specific audiences across the web.

GDPR compliance means following the EU's strict data protection laws to ensure the secure and lawful handling of personal data.

Regression testing ensures that new code changes don’t negatively impact existing features. It's a key step to maintain software quality after updates.

Virtual selling is the process of selling to customers remotely using technology like video calls, rather than meeting them in person.

Return on Marketing Investment (ROMI) measures the revenue generated by a marketing campaign relative to the cost of that campaign.

A Request for Information (RFI) is a formal process for gathering information from potential suppliers before issuing a more detailed proposal.

White labeling is when a company puts its own branding on a product or service that was actually produced by a different company.

An on-premise CRM is a system hosted on a company's own servers, offering complete control over data, security, and system maintenance.

A warm email is a message sent to a prospect with whom you have a pre-existing connection, like a mutual contact or a prior interaction.

Git is a distributed version control system that tracks changes in code, allowing developers to collaborate and manage project history effectively.

Google Analytics is a web analytics service that tracks and reports website traffic, offering insights into user behavior and marketing effectiveness.

Learn about buyer, including identifying your ideal buyer, understanding buyer's journey, & evaluating buyer decision processes.

Learn about B2B data platform, including key benefits of B2B data platforms, choosing the right B2B data platform, challenges in implementing B2B data platforms.

Product-Led Growth (PLG) is a business strategy where the product itself drives user acquisition, conversion, and expansion.

A Customer Relationship Management (CRM) system is a tool that centralizes customer data to help manage interactions and nurture relationships.

A sandbox is an isolated testing environment where new or untrusted code can be run safely without affecting the host device or network.

Lead generation tactics are the strategies and methods used to attract potential customers and convert them into leads for your sales team.

Account-Based Everything (ABE) is a strategy aligning sales, marketing, and success teams to focus on a specific set of high-value accounts.

A sales dashboard is a visual tool that centralizes and displays key sales data, metrics, and KPIs to help teams track performance and goals.

Account mapping is comparing your customer list with a partner's to find common prospects and unlock new sales opportunities.