Terms

Call Disposition

What is a Call Disposition?

A call disposition is a concise summary of a call's outcome, using specific tags or values to log the result. This system allows teams to evaluate their overall performance and identify areas for improvement. Call dispositions play a crucial role in call center operations by saving agents' time, reducing human error, ensuring DNC compliance, generating valuable insights, and improving customer satisfaction.

Benefits of Effective Call Disposition

Effective call disposition offers several key advantages:

  • Performance Tracking: Enables consistent monitoring of call outcomes, providing valuable insights into agent performance and customer interactions.
  • Efficiency and Compliance: Saves time for agents, reduces human error, and ensures adherence to Do Not Call (DNC) compliance regulations.
  • Enhanced Customer Insights: Generates detailed data on customer interactions, helping to refine marketing and sales strategies.

Key Components of Call Disposition

  • Logging Outcomes of Calls: Assigning categories to each call to track how well they went.
  • Automation Processes: Triggered by different dispositions, such as moving potential customers to different lists or sending follow-up emails.
  • Categories for Disposition: A list of predefined outcomes like "interested," "not interested," "requires follow-up," etc.
  • Training Agents: Ensuring that all agents are properly trained on how to use call disposition categories accurately.
  • Customizing Disposition Categories: Tailoring the categories to fit the specific needs of the call center or contact center.
  • Utilizing Call Center Software: Leveraging software tools that offer call disposition functions for more efficient logging and analysis.
  • Setting Up Post-Call Wrap-Up Time: Allowing agents a specific time after a call to log the disposition, ensuring accuracy without the pressure of immediate next calls.
  • Analyzing Disposition Data: Regularly reviewing call disposition data to identify trends, areas for improvement, and successful strategies.

Call Disposition vs. Call Outcome

Call disposition and call outcome are two related but distinct concepts in the context of call centers and contact centers. Call disposition refers to the process and system of categorizing and logging the results of calls, while call outcome refers to the actual result or status of a call that is being categorized. In other words, call disposition is the method used to record and analyze call outcomes systematically.

Streamlining Your Call Disposition Process

Streamlining your call disposition process can significantly improve agent productivity and customer satisfaction. To achieve this, consider implementing the following strategies:

  1. Automate follow-up actions: Set up automated actions based on call disposition codes, such as sending demo invitations or follow-up emails, to streamline the follow-up process.
  2. Customize call disposition codes: Use contact center software tools that allow for the creation of custom call disposition codes to accurately reflect the outcome of calls.
  3. Integrate with CRM systems: Ensure call disposition data is integrated with CRM systems to move prospects to appropriate lists and facilitate personalized follow-up strategies.
  4. Utilize one-click call dispositions: Implement one-click call dispositions to save time for sales teams and provide better visibility into call outcomes for the entire organization.
  5. Employ intelligent dialers: Use tools like Revenue.io’s Intelligent Dialer to automate certain after-call actions, simplifying the logging process and saving time.

Other terms

Oops! Something went wrong while submitting the form.
00 items

Payment Gateways

Learn about payment gateways, including how payment gateways work, benefits of payment gateways, & challenges of implementing payment gateways.

Payment Gateways

High Availability

Learn about high availability, including benefits of high availability, implementing high availability strategies, & high availability best practices.

High Availability

CDP

Learn about CDP, including how CDP enhances outbound sales, benefits of using CDP, implementing CDP tools, & CDP vs. CRM.

CDP

Sales and Marketing Alignment

Learn about sales and marketing alignment, including benefits of aligning sales and marketing, & steps to achieve sales and marketing harmony.

Sales and Marketing Alignment

Branded Keywords

Learn about branded keywords, including identifying your branded keywords, & strategies for optimizing branded keywords.

Branded Keywords

Corporate Identity

Learn about corporate identity, including how to build a strong corporate identity , & key components of corporate identity .

Corporate Identity

Affiliate Networks

Learn about affiliate networks, including introduction to affiliate networks, how affiliate networks work, & benefits of affiliate networks.

Affiliate Networks

Cold Email

Learn about cold email, including crafting an effective cold email, key elements of a cold email, & cold email vs. warm email: understanding the difference.

Cold Email

Sales Playbook

Learn about sales playbook, including crafting an effective sales playbook, & components of a comprehensive sales playbook.

Sales Playbook

Sales Enablement Platform

Learn about sales enablement platform, including key features of sales enablement platforms, & selecting the right sales enablement platform.

Sales Enablement Platform

Progressive Web Apps

Learn about progressive web apps, including how to develop a PWA, benefits of progressive web apps, PWAs vs native apps, & essential PWA features.

Progressive Web Apps

Enrichment

Learn about enrichment, including benefits of data enrichment, steps to implement enrichment successfully, enrichment vs. data cleaning: understanding the differences.

Enrichment

Video Prospecting

Learn about video prospecting, including benefits of video prospecting, crafting compelling video messages, & comparing video prospecting and email outreach.

Video Prospecting

Objection Handling

Learn about objection handling, including strategies for effective objection handling, & common objections in sales and responses.

Objection Handling

Demand

Learn about demand, including key factors influencing demand, elasticity of demand, types of demand, & demand forecasting methods.

Demand

Buyer Intent Data

Learn about buyer intent data, including sourcing and interpreting buyer intent data, & key metrics in buyer intent analysis.

Buyer Intent Data

Champion/Challenger Test

Learn about champion/challenger test, including benefits of champion/challenger tests, & implementing champion/challenger in sales strategy.

Champion/Challenger Test

Behavioral Analytics

Learn about behavioral analytics, including implementing behavioral analytics successfully, & key metrics in behavioral analytics.

Behavioral Analytics

Voice Search Optimization

Learn about voice search optimization, including how to implement voice search optimization, & benefits of voice search optimization.

Voice Search Optimization

LPI

Learn about LPI, including understanding LPI in sales context, implementing LPI strategies effectively, & comparing LPI with traditional sales metrics.

LPI

Small to Medium-Sized Business

Learn about small to medium-sized business, including characteristics of SMEs, scaling strategies for SMEs, challenges facing SMEs, & SMEs in the global market.

Small to Medium-Sized Business

Triggered Email

Learn about triggered email, including crafting effective triggered emails, benefits of triggered email marketing, & triggered emails vs. traditional campaigns.

Triggered Email

Buyer Intent

Learn about buyer intent, including understanding buyer intent signals, strategies to capture buyer intent, & buyer intent vs. customer interest.

Buyer Intent

B2B2C

Learn about B2B2C, including benefits of B2B2C model, key strategies for B2B2C success, & B2B2C vs. B2C vs. B2B: understanding the differences.

B2B2C

No Spam

Learn about no spam, including ensuring compliance with no spam rules, strategies for effective no spam practices, & no spam vs. traditional email marketing.

No Spam

Customer Churn Rate

Learn about customer churn rate, including calculating customer churn rate, strategies to reduce churn, & impact of churn on business.

Customer Churn Rate

Win/Loss Analysis

Learn about win/loss analysis, including benefits of win/loss analysis, steps to conduct effective win/loss analysis, & common mistakes in win/loss analysis.

Win/Loss Analysis

MEDDICC

Learn about MEDDICC, including implementing MEDDICC effectively, key elements of MEDDICC, & MEDDICC versus traditional sales models.

MEDDICC

Channel Partner

Learn about channel partner, including benefits of partnering with channels, choosing the right channel partner, & channel partners vs. direct sales.

Channel Partner

B2B Sales

Learn about B2B sales, including key strategies for B2B success, types of B2B sales models, & B2B vs. B2C sales: understanding the differences.

B2B Sales

Buyer’s Remorse

Learn about buyer’s remorse, including causes of buyer’s remorse, mitigating buyer’s remorse strategies, & the impact of buyer’s remorse on sales.

Buyer’s Remorse

Edge Locations

Learn about edge locations, including understanding edge locations benefits, types of edge locations, & implementing edge locations.

Edge Locations

Landing Pages

Learn about landing pages, including creating effective landing pages, key elements, examples of successful landing pages, & landing pages vs. home pages.

Landing Pages

Use Case

Learn about use case, including crafting a compelling use case, essential components of a use case, & comparing use cases and case studies.

Use Case

Product-Market Fit

Learn about product-market fit, including identifying product-market fit, key metrics for product-market fit, & strategies to achieve product-market fit.

Product-Market Fit

Omnichannel Sales

Learn about omnichannel sales, including the benefits of omnichannel sales, crafting an omnichannel strategy, omnichannel vs. multichannel.

Omnichannel Sales

Sandboxes

Learn about sandboxes, including understanding sandbox environments, creating effective sandboxes, benefits of using sandboxes, & sandbox best practices.

Sandboxes

Sales Dialer

Learn about sales dialer, including types of sales dialers, benefits of using a sales dialer, & choosing the right sales dialer for your team.

Sales Dialer

Funnel Analysis

Learn about funnel analysis, including how funnel analysis works, steps to implement funnel analysis, & common funnel analysis mistakes.

Funnel Analysis

Dynamic Data

Learn about dynamic data, including benefits of leveraging dynamic data, key components of dynamic data, & dynamic data vs. static data: unveiling the differences.

Dynamic Data

B2B Sales Channels

Learn about B2B sales channels, including types of B2B sales channels, strategies for effective channel selection, & integrating technology in B2B sales.

B2B Sales Channels

Trusted Advisor

Learn about trusted advisor, including becoming a trusted advisor: key strategies, & qualities of an effective trusted advisor.

Trusted Advisor

Sales Operations Management

Learn about sales operations management, including key responsibilities in sales operations management, & building an effective sales operations team.

Sales Operations Management

Digital Strategy

Learn about digital strategy, including developing an effective digital strategy, key components of digital strategy, & digital strategy vs. digital marketing.

Digital Strategy

On-premise CRM

Learn about on-premise CRM, including benefits of on-premise CRM, cloud vs. on-premise CRM: a comparison, & implementing an on-premise CRM solution.

On-premise CRM

Lead Scoring Models

Learn about lead scoring models, including the fundamentals of building lead scoring models, & key components of effective lead scoring.

Lead Scoring Models

Lightning Components

Learn about lightning components, including understanding lightning components benefits, & key features of lightning components.

Lightning Components

Sales Engagement

Learn about sales engagement, including strategies for effective sales engagement, key principles of sales engagement, & sales engagement vs. sales enablement.

Sales Engagement

Value Chain

Learn about value chain, including key elements of value chain, building an efficient value chain, & value chain vs. supply chain.

Value Chain

Messaging Strategy

Learn about messaging strategy, including developing an effective messaging strategy, & key components of messaging strategy.

Messaging Strategy

XML

Learn about XML, including its uses, advantages, key technologies, best practices, and how XML facilitates data exchange and integration.

XML

Buyer's Journey

Learn about buyer's journey, including stages of the buyer's journey, key elements of the buyer's journey, & enhancing the buyer's experience.

Buyer's Journey

Marketing Qualified Account

Learn about marketing qualified account, including identifying marketing qualified accounts, key criteria for MQL accounts, & nurturing strategies for MQLs.

Marketing Qualified Account

Product-Led Growth

Learn about product-led growth, including hallmarks of product-led growth, strategies for implementing PLG, & comparing PLG with sales-led approaches.

Product-Led Growth

Customer Retention Rate

Learn about customer retention rate, including calculating customer retention rate, & strategies for improving retention.

Customer Retention Rate

Hadoop

Learn about Hadoop, including understanding Hadoop components, core functions of Hadoop, applications of Hadoop in sales, & Hadoop best practices.

Hadoop

Buyer

Learn about buyer, including identifying your ideal buyer, understanding buyer's journey, & evaluating buyer decision processes.

Buyer

B2B Demand Generation

Learn about B2B demand generation, including strategies for effective B2B demand generation, & key components of a demand generation program.

B2B Demand Generation

Loss Aversion

Learn about loss aversion, including understanding loss aversion in sales, mitigating loss aversion effects, & loss aversion vs. risk seeking.

Loss Aversion

Quality Assurance

Learn about QA, including understanding QA in outbound sales, benefits of implementing QA, best practices for QA, and tools for effective QA.

Quality Assurance

Lead Generation Tactics

Learn about lead generation tactics, including strategies for successful lead generation, & key components of effective lead generation.

Lead Generation Tactics

Closed Won

Learn about closed won, including strategies for achieving closed won, identifying closed won opportunities, closed won vs. closed lost: understanding the d.

Closed Won

Sales Forecast Accuracy

Learn about sales forecast accuracy, including improving sales forecast accuracy, & factors influencing forecast precision.

Sales Forecast Accuracy

Buying Cycle

Learn about buying cycle, including stages of the buying cycle, key influences on buying decisions, & enhancing the customer's buying journey.

Buying Cycle

Accounts Payable

Learn about accounts payable, including understanding accounts payable, accounts payable process, importance of accounts payable, & managing accounts payable.

Accounts Payable

Sales Compensation

Learn about sales compensation, including types of sales compensation plans, key components of effective compensation, & sales compensation vs. base salary.

Sales Compensation

Revenue Forecasting

Learn about revenue forecasting, including key elements of revenue forecasting, & steps to accurate revenue forecasting.

Revenue Forecasting

CSS

Learn about CSS, including understanding CSS benefits , how CSS improves user experience , & essential components of CSS .

CSS

Email Deliverability

Learn about email deliverability, including improving email deliverability rates, & key factors affecting email deliverability.

Email Deliverability

SDK

Learn about SDK, including how SDKs drive business success, benefits of using SDKs, different types of SDKs, & effective SDK implementation strategies.

SDK

B2B Marketing Analytics

Learn about B2B marketing analytics, including key components of B2B marketing analytics, & getting started with B2B marketing analytics.

B2B Marketing Analytics

Sales Engineer

Learn about sales engineer, including roles and responsibilities of a sales engineer, & becoming a successful sales engineer.

Sales Engineer

Intent Data

Learn about intent data, including sources of intent data, utilizing intent data effectively, & comparing intent data and traditional analytics.

Intent Data

Lead Enrichment Software

Learn about lead enrichment software, including benefits of lead enrichment software, key features to look for, implementing lead enrichment in your sales process.

Lead Enrichment Software

Single Sign-On (SSO)

Learn about single sign on, including benefits of single sign-on, implementation steps for single sign-on, & comparing SSO with traditional login systems.

Single Sign-On (SSO)

B2C2B

Learn about B2C2B, including how B2C2B transforms sales, key strategies for B2C2B success, & differences between B2C2B and B2B2C.

B2C2B

Weighted Sales Pipeline

Learn about weighted sales pipeline, including calculating your pipeline's weight, & key metrics in weighted sales pipelines.

Weighted Sales Pipeline

Sales Calls

Learn about sales calls, including optimizing sales calls for success, crafting the perfect sales pitch, & beyond cold calling: exploring alternatives.

Sales Calls

Customer Centricity

Learn about customer centricity, including benefits of customer centricity, key strategies for success, & customer centricity vs. product centricity.

Customer Centricity

Request for Proposal

Learn about request for proposal, including crafting a winning RFP, key elements of an effective RFP, & RFP vs. RFQ.

Request for Proposal

Consumer Buying Behavior

Learn about consumer buying behavior, including understanding consumer decision processes, & the impact of culture on buying habits.

Consumer Buying Behavior

Site Retargeting

Learn about site retargeting, including how site retargeting works, benefits of site retargeting, & site retargeting strategies.

Site Retargeting

Net 30

Learn about Net 30, including advantages of utilizing Net 30, implementing Net 30 in your business, & Net 30 vs. immediate payment terms.

Net 30

Follow-up

Learn about follow-up, including strategies for effective follow-up, crafting compelling follow-up messages, & differences between first contact and follow-up.

Follow-up

Cost Per Click (CPC)

Learn about CPC, including understanding it, CPC calculation, maximizing ROI with CPC, CPC vs. CPM, and its future trends.

Cost Per Click (CPC)

Account-Based Advertising

Learn about account-based advertising, including strategies for implementing account-based advertising, & benefits of account-based advertising.

Account-Based Advertising

Pain Point

Learn about pain point, including identifying pain points in sales, strategies to alleviate customer pain points, & pain points vs. customer needs.

Pain Point

Freemium

Learn about freemium, including benefits of a freemium model, freemium vs. premium: understanding the differences, key strategies for converting freemium users.

Freemium

Marketing Mix

Learn about marketing mix, including components of a marketing mix, balancing the 4 Ps for success, & importance of target market in marketing mix.

Marketing Mix

Demand Generation Framework

Learn about demand generation framework, including building an effective demand generation plan, & critical components of demand generation.

Demand Generation Framework

AppExchange

Learn about AppExchange, including how AppExchange benefits businesses, navigating the AppExchange marketplace, & popular apps on AppExchange.

AppExchange

Elevator Pitch

Learn about elevator pitch, including crafting an effective elevator pitch, key components of a strong elevator pitch, & elevator pitch dos and don'ts.

Elevator Pitch

Sales Key Performance Indicators

Learn about sales key performance indicators, including identifying crucial sales KPIs, & establishing effective sales KPI goals.

Sales Key Performance Indicators

Sales Acceleration

Learn about sales acceleration, including key concepts in sales acceleration, techniques for boosting sales, & role of technology in acceleration.

Sales Acceleration

Personalization

Learn about personalization, including benefits of personalization, crafting personalized messages, & personalization vs. customization.

Personalization

Event Tracking

Learn about event tracking, including understanding event tracking metrics, setting up event tracking, & best practices in event tracking.

Event Tracking

Product Recommendations

Learn about product recommendations, including tips for effective product recommendations, & benefits of personalized suggestions.

Product Recommendations

Shipping Solutions

Learn about shipping solutions, including how shipping solutions work, benefits of shipping solutions, & shipping solutions best practices.

Shipping Solutions

Sales Operations Analytics

Learn about sales operations analytics, including key components of sales operations analytics, & implementing sales operations analytics effectively.

Sales Operations Analytics

Sales Objections

Learn about sales objections, including identifying common sales objections, overcoming sales objections effectively, & sales objections vs. customer concerns.

Sales Objections
Clay brand asset shaped as a 3D group of abstract objects made out of purple and pink clayClay brand asset shaped as a 3D group of abstract objects made out of purple and pink clay

Scale your outbound motion in seconds, not months

14 day free Pro trial - No credit card required

Try Clay free