Terms

Call Disposition

What is a Call Disposition?

A call disposition is a concise summary of a call's outcome, using specific tags or values to log the result. This system allows teams to evaluate their overall performance and identify areas for improvement. Call dispositions play a crucial role in call center operations by saving agents' time, reducing human error, ensuring DNC compliance, generating valuable insights, and improving customer satisfaction.

Benefits of Effective Call Disposition

Effective call disposition offers several key advantages:

  • Performance Tracking: Enables consistent monitoring of call outcomes, providing valuable insights into agent performance and customer interactions.
  • Efficiency and Compliance: Saves time for agents, reduces human error, and ensures adherence to Do Not Call (DNC) compliance regulations.
  • Enhanced Customer Insights: Generates detailed data on customer interactions, helping to refine marketing and sales strategies.

Key Components of Call Disposition

  • Logging Outcomes of Calls: Assigning categories to each call to track how well they went.
  • Automation Processes: Triggered by different dispositions, such as moving potential customers to different lists or sending follow-up emails.
  • Categories for Disposition: A list of predefined outcomes like "interested," "not interested," "requires follow-up," etc.
  • Training Agents: Ensuring that all agents are properly trained on how to use call disposition categories accurately.
  • Customizing Disposition Categories: Tailoring the categories to fit the specific needs of the call center or contact center.
  • Utilizing Call Center Software: Leveraging software tools that offer call disposition functions for more efficient logging and analysis.
  • Setting Up Post-Call Wrap-Up Time: Allowing agents a specific time after a call to log the disposition, ensuring accuracy without the pressure of immediate next calls.
  • Analyzing Disposition Data: Regularly reviewing call disposition data to identify trends, areas for improvement, and successful strategies.

Call Disposition vs. Call Outcome

Call disposition and call outcome are two related but distinct concepts in the context of call centers and contact centers. Call disposition refers to the process and system of categorizing and logging the results of calls, while call outcome refers to the actual result or status of a call that is being categorized. In other words, call disposition is the method used to record and analyze call outcomes systematically.

Streamlining Your Call Disposition Process

Streamlining your call disposition process can significantly improve agent productivity and customer satisfaction. To achieve this, consider implementing the following strategies:

  1. Automate follow-up actions: Set up automated actions based on call disposition codes, such as sending demo invitations or follow-up emails, to streamline the follow-up process.
  2. Customize call disposition codes: Use contact center software tools that allow for the creation of custom call disposition codes to accurately reflect the outcome of calls.
  3. Integrate with CRM systems: Ensure call disposition data is integrated with CRM systems to move prospects to appropriate lists and facilitate personalized follow-up strategies.
  4. Utilize one-click call dispositions: Implement one-click call dispositions to save time for sales teams and provide better visibility into call outcomes for the entire organization.
  5. Employ intelligent dialers: Use tools like Revenue.io’s Intelligent Dialer to automate certain after-call actions, simplifying the logging process and saving time.

Other terms

Oops! Something went wrong while submitting the form.
00 items

Payment Gateways

Learn about payment gateways, including how payment gateways work, benefits of payment gateways, & challenges of implementing payment gateways.

Payment Gateways

Video Prospecting

Learn about video prospecting, including benefits of video prospecting, crafting compelling video messages, & comparing video prospecting and email outreach.

Video Prospecting

Headless CMS

Learn about headless CMS, including benefits of using a headless CMS, how a headless CMS works, & headless CMS vs. traditional CMS.

Headless CMS

DevOps

Learn about DevOps, including understanding DevOps principles, benefits of adopting DevOps, DevOps vs traditional IT, & key components of DevOps.

DevOps

Hybrid Sales Model

Learn about hybrid sales model, including benefits of a hybrid sales model, implementing a hybrid sales approach, & hybrid vs. traditional sales models.

Hybrid Sales Model

Closed Lost

Learn about closed lost, including understanding common causes of closed lost, & strategies to minimize closed lost scenarios.

Closed Lost

Talk Track

Learn about talk track, including crafting an effective talk track, key elements of a talk track, & talk track vs. script: understanding the difference.

Talk Track

Process Automation

Learn about process automation, including types of process automation, benefits of process automation, how to implement automation, & challenges in automation.

Process Automation

B2B Marketing Attribution

Learn about B2B marketing attribution, including challenges in B2B marketing attribution, & key metrics for effective attribution.

B2B Marketing Attribution

Geo-Fencing

Learn about geo-fencing, including understanding geo-fencing benefits, setting up geo-fencing, geo-fencing best practices, & challenges in geo-fencing.

Geo-Fencing

MOFU

Learn about MOFU, including optimizing your MOFU strategy, successful MOFU campaign examples, MOFU vs. TOFU: key distinctions, & essential components of MOFU.

MOFU

Sales Enablement Content

Learn about sales enablement content, including crafting compelling sales enablement content, & essential components of effective sales content.

Sales Enablement Content

C-Level or C-Suite

Learn about C-level or C-suite, including key responsibilities of C-suite executives, differentiating C-level positions, strategies for reaching C-level s.

C-Level or C-Suite

Buying Criteria

Learn about buying criteria, including identifying key buying criteria, developing effective buying criteria, & buying criteria vs. selling points.

Buying Criteria

User-generated Content

Learn about user-generated content, including how to leverage user-generated content, & benefits of user-generated content.

User-generated Content

Buying Process

Learn about buying process, including key stages in the buying process, understanding consumer decision-making, & optimizing your sales for the buying process.

Buying Process

SDK

Learn about SDK, including how SDKs drive business success, benefits of using SDKs, different types of SDKs, & effective SDK implementation strategies.

SDK

Sales Director

Learn about sales director, including roles and responsibilities of a sales director, & key skills for a successful sales director.

Sales Director

Conversion Path

Learn about conversion path, including designing an effective conversion path, & components of a successful conversion path.

Conversion Path

Cross-Selling

Learn about cross-selling, including benefits of effective cross-selling, strategies for successful cross-selling, cross-selling vs. upselling: understanding the differences.

Cross-Selling

CDP

Learn about CDP, including how CDP enhances outbound sales, benefits of using CDP, implementing CDP tools, & CDP vs. CRM.

CDP

Predictive Lead Generation

Learn about predictive lead generation, including benefits of predictive lead generation, & key components of effective strategies.

Predictive Lead Generation

Gamification

Learn about gamification, including understanding the benefits, effective gamification strategies, & common pitfalls to avoid.

Gamification

Sales Operations Key Performance Indicators

Learn about sales operations KPIs, including identifying sales operations KPIs, effective sales KPI strategies, & sales operations KPIs SaaS KPIs.

Sales Operations Key Performance Indicators

Applicant Tracking System

Learn about applicant tracking system, including benefits of using an ATS, key features of effective ATS, & ATS vs. traditional recruitment methods.

Applicant Tracking System

Content Rights Management

Learn about content rights management, including importance of protecting digital assets, & benefits of implementing content rights management.

Content Rights Management

Sales Prospecting Software

Learn about sales prospecting software, including benefits of sales prospecting software, & choosing the right sales prospecting tool.

Sales Prospecting Software

Nurture

Learn about nurture, including strategies for effective nurturing, key principles of nurture in sales, nurturing vs. direct selling.

Nurture

Customer Success

Learn about customer success, including key strategies for customer success, benefits of prioritizing customer success, & customer success vs. customer support.

Customer Success

After-Sales Service

Learn about after-sales service, including benefits of effective after-sales service, & key elements of after-sales support.

After-Sales Service

Marketo

Learn about Marketo, including how Marketo works, benefits of using Marketo, key features of Marketo, & Marketo best practices.

Marketo

Feature Flags

Learn about feature flags, including benefits of feature flags, how to implement feature flags, & best practices for using feature flags.

Feature Flags

Employee Advocacy

Learn about employee advocacy, including benefits of employee advocacy, & building a successful employee advocacy program.

Employee Advocacy

Real-time Data Processing

Learn about real-time data processing, including benefits of real-time data processing, best practices for implementation, & challenges and solutions.

Real-time Data Processing

Letter of Intent

Learn about letter of intent, including understanding the letter of intent (LOI), essential components of a LOI, LOI in academic and professional applications.

Letter of Intent

Shipping Solutions

Learn about shipping solutions, including how shipping solutions work, benefits of shipping solutions, & shipping solutions best practices.

Shipping Solutions

WordPress

Learn about WordPress, including understanding WordPress features, benefits of using WordPress, comparing WordPress and other CMS, and essential WordPress plugins.

WordPress

Return on Marketing Investment

Learn about return on marketing investment, including calculating your ROMI, key factors influencing ROMI, & maximizing ROMI in your strategy.

Return on Marketing Investment

Cohort Analysis

Learn about cohort analysis, including understanding cohort segmentation, steps to conduct cohort analysis, & cohort analysis vs. traditional analysis.

Cohort Analysis

Warm Outbound

Learn about warm outbound, including understanding warm outbound, benefits of warm outbound strategies, & implementing warm outbound in your sales process.

Warm Outbound

Mid-Market

Learn about mid-market, including identifying mid-market opportunities, characteristics of mid-market companies, mid-market vs. enterprise: understanding the differences.

Mid-Market

LinkedIn Sales Navigator

Learn about LinkedIn Sales Navigator, including maximizing LinkedIn Sales Navigator's features, & unlocking sales potential with advanced search.

LinkedIn Sales Navigator

Enterprise Resource Planning

Learn about enterprise resource planning, including benefits of implementing ERP, key components of ERP systems, & ERP versus traditional software.

Enterprise Resource Planning

Version Control Systems

Learn about version control systems, including understanding version control systems, benefits of using version control, & types of version control systems.

Version Control Systems

Git

Learn about git, including overview of Git features, benefits of using Git, common Git commands, & tips for effective Git usage.

Git

Sales Prospecting

Learn about sales prospecting, including strategies for effective sales prospecting, key tools for sales prospecting, comparing sales prospecting and lead g.

Sales Prospecting

Lead Generation

Learn about lead generation, including defining lead generation, inbound and outbound lead generation, & essential lead generation strategies.

Lead Generation

Multi-touch Attribution

Learn about multi-touch attribution, including benefits of multi-touch attribution, & implementing multi-touch attribution models.

Multi-touch Attribution

Analytics Platforms

Learn about analytics platforms, including understanding the role, benefits to sales teams, key features to look for, & choosing the right solution.

Analytics Platforms

Time on Site

Learn about time on site, including the importance of time on site, benefits of monitoring time on site, & strategies to improve time on site.

Time on Site

On Target Earnings

Learn about on target earnings, including calculating on target earnings, factors influencing on target earnings, & on target earnings vs. base salary.

On Target Earnings

Drupal

Learn about Drupal, including understanding Drupal's core features, benefits of using Drupal, common use cases for Drupal, & comparing Drupal to other CMS systems.

Drupal

Lead Scrape

Learn about lead scrape, including benefits of lead scraping, tools and techniques for effective lead scraping, navigating legal considerations in lead scraping.

Lead Scrape

Batch Processing

Learn about batch processing, including benefits of batch processing, best practices for implementation, & common use cases.

Batch Processing

B2B Demand Generation Strategy

Learn about B2B demand generation strategy, including key elements of demand generation, & crafting your demand generation plan.

B2B Demand Generation Strategy

Average Order Value

Learn about average order value, including maximizing your average order value, strategies for increasing AOV, & AOV vs. customer lifetime value.

Average Order Value

Sales Plan Template

Learn about sales plan template, including crafting an effective sales plan, key components of a sales plan, sales plan vs. marketing strategy.

Sales Plan Template

Chatbots

Learn about chatbots, including understanding chatbot mechanisms, benefits of using chatbots, & challenges and limitations.

Chatbots

User Testing

Learn about user testing, including how user testing works, benefits of user testing, common user testing methods, & user testing best practices.

User Testing

Price Optimization

Learn about price optimization, including benefits of price optimization, strategies for effective implementation, & common challenges in pricing.

Price Optimization

Incident Response

Learn about incident response, including purpose of incident response, steps to develop incident response, & key components of incident response.

Incident Response

Subscription Models

Learn about subscription models, including how subscription models work, advantages of subscription models, & implementing subscription pricing.

Subscription Models

Voice Broadcasting

Learn about voice broadcasting, including advantages of voice broadcasting, setting up voice broadcasting, & best practices for voice broadcasting.

Voice Broadcasting

Market Intelligence

Learn about market intelligence, including sources and types of market intelligence, & implementing market intelligence effectively.

Market Intelligence

Business to customer

Learn about business to customer, including maximizing B2C sales strategies, B2C vs. B2B: unveiling differences, & core principles of B2C success.

Business to customer

High Availability

Learn about high availability, including benefits of high availability, implementing high availability strategies, & high availability best practices.

High Availability

Hard Sell

Learn about hard sell, including strategies for effective hard selling, key elements of a successful hard sell, & understanding the impact of hard selling.

Hard Sell

Sales Demo

Learn about sales demo, including preparing a winning sales demo, characteristics of successful sales demos, & sales demo versus product demo.

Sales Demo

De-dupe

Learn about de-dupe, including strategies for effective de-duplication, benefits of a de-duped database, de-dupe vs. data cleansing: understanding the differences.

De-dupe

Escalations

Learn about escalations, including understanding escalation triggers, key strategies for managing escalations, & escalations vs. standard operations.

Escalations

Consideration Buying Stage

Learn about consideration buying stage, including identifying the consideration stage, key strategies for engagement, & consideration vs. decision stage.

Consideration Buying Stage

Bounce Rate

Learn about bounce rate, including understanding bounce rate implications, key factors affecting bounce rate, & reducing your bounce rate effectively.

Bounce Rate

Sales Automation

Learn about sales automation, including benefits of sales automation, implementing sales automation strategies, & sales automation tools: an overview.

Sales Automation

Customer Data Management (CDM)

Learn about CDM, including its key principles, the benefits of it being robust, its challenges, and strategies to improve CDM.

Customer Data Management (CDM)

Sales Forecast Accuracy

Learn about sales forecast accuracy, including improving sales forecast accuracy, & factors influencing forecast precision.

Sales Forecast Accuracy

ABM Orchestration

Learn about ABM orchestration, including strategies for effective ABM orchestration, & key components of ABM orchestration.

ABM Orchestration

Marketing Attribution

Learn about marketing attribution, including the importance of marketing attribution, & models of marketing attribution explained.

Marketing Attribution

Buyer’s Remorse

Learn about buyer’s remorse, including causes of buyer’s remorse, mitigating buyer’s remorse strategies, & the impact of buyer’s remorse on sales.

Buyer’s Remorse

Pay-per-Click (PPC)

Learn about PPC, including crafting effective PPC ad campaigns, key benefits of PPC advertising, comparing PPC with organic search, and optimizing your PPC strategy.

Pay-per-Click (PPC)

Channel Partners

Learn about channel partners, including how channel partners benefit your business , & choosing the right channel partners .

Channel Partners

Mobile App Analytics

Learn about mobile app analytics, including how mobile app analytics works, benefits of mobile app analytics, & tools for mobile app analytics.

Mobile App Analytics

Sales Funnel

Learn about sales funnel, including stages of a sales funnel, crafting an effective sales funnel, sales funnel vs. sales pipeline.

Sales Funnel

Quarterly Business Review

Learn about quarterly business review, including preparing for a successful quarterly business review, & key components of an effective QBR.

Quarterly Business Review

Firmographics

Learn about firmographics, including understanding firmographic data, key elements of firmographics, & utilizing firmographics for market segmentation.

Firmographics

B2B Data Erosion

Learn about B2B data erosion, including causes of B2B data decay, strategies to combat data erosion, & measuring the impact of data erosion.

B2B Data Erosion

Sales Enablement

Learn about sales enablement, including the key components of sales enablement, & crafting an effective sales enablement strategy.

Sales Enablement

Sales Objections

Learn about sales objections, including identifying common sales objections, overcoming sales objections effectively, & sales objections vs. customer concerns.

Sales Objections

Small to Medium-Sized Business

Learn about small to medium-sized business, including characteristics of SMEs, scaling strategies for SMEs, challenges facing SMEs, & SMEs in the global market.

Small to Medium-Sized Business

Enrichment

Learn about enrichment, including benefits of data enrichment, steps to implement enrichment successfully, enrichment vs. data cleaning: understanding the differences.

Enrichment

B2B Demand Generation

Learn about B2B demand generation, including strategies for effective B2B demand generation, & key components of a demand generation program.

B2B Demand Generation

Sales Operations Analytics

Learn about sales operations analytics, including key components of sales operations analytics, & implementing sales operations analytics effectively.

Sales Operations Analytics

Zero-Based Budgeting (ZBB)

Learn about zero-based budgeting (ZBB), including its definition, key principles, implementation steps, benefits, challenges, and examples of ZBB in practice.

Zero-Based Budgeting (ZBB)

Data Pipelines

Learn about data pipelines, including overview of data pipelines, benefits for outbound sales, designing effective pipelines, and best practices for implementation.

Data Pipelines

Customer Buying Signals

Learn about customer buying signals, including identifying common buying signals, interpreting non-verbal cues, & effective response strategies.

Customer Buying Signals

Responsive Design

Learn about responsive design, including how responsive design works, benefits of responsive design, & common mistakes in responsive design.

Responsive Design

Predictive Lead Scoring

Learn about predictive lead scoring, including benefits of predictive lead scoring, & implementing predictive lead scoring successfully.

Predictive Lead Scoring

B2B Marketing Analytics

Learn about B2B marketing analytics, including key components of B2B marketing analytics, & getting started with B2B marketing analytics.

B2B Marketing Analytics

Representational State Transfer Application Programming Interface

Learn about REST API, including benefits of using REST API, how to implement REST API, REST API vs. other APIs, and best practices for REST API.

Representational State Transfer Application Programming Interface

Challenger Sales Model

Learn about challenger sales model, including key principles of challenger sales, implementing the challenger approach, & challenger vs. solution selling.

Challenger Sales Model

Overcoming Objections

Learn about overcoming objections, including the art of handling rejections, & strategies for effective objection management.

Overcoming Objections
Clay brand asset shaped as a 3D group of abstract objects made out of purple and pink clayClay brand asset shaped as a 3D group of abstract objects made out of purple and pink clay

Scale your outbound motion in seconds, not months

14 day free Pro trial - No credit card required

Try Clay free