Top 10 Freshworks CRM Alternatives and Competitors

Freshworks CRM is a popular customer relationship management tool that offers a range of features to help businesses manage their sales and customer interactions. In this article, we will explore the top 10 Freshworks alternatives, providing you with options that may better suit your business needs.

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1. Salesmate

Salesmate is a modern and flexible CRM software designed for sales teams of all sizes. With advanced automation features, Salesmate streamlines processes and customer journeys, offering modules such as CRM, Automation, Conversations, Campaigns, and Analytics.

• Use cases: Inbound Sales, Outbound Sales, Remote Sales, Account Based Sales, Sales Reps, Sales Leaders, Startups, Small Businesses, Real Estate, Insurance, Finance, Construction, and more.
• Features: CRM, Automation, Conversations, Campaigns, Analytics, Sales Pipelines, Sales Automation, Smart Emails, Built-in Calling, Built-in Texting, and integrations with other platforms.
• Price: Salesmate provides a range of pricing options: Basic at $29 per user per month, Pro at $49 per user per month, Business at $79 per user per month, and a customizable Enterprise plan. They also offer a 15-day free trial.
• Reviews: Salesmate has an overall rating of 4.6 out of 5 stars on G2.
• Available as a provider within Clay: No

2. Zoho CRM

Zoho CRM is a customer relationship management software that offers sales force automation, process management, performance management, analytics, omnichannel communication, team collaboration, predictive sales, and intelligence.

• Use cases: Sales force automation, process management, performance management, analytics, omnichannel communication, team collaboration, predictive sales, and intelligence.
• Features: Sales force automation, process management, performance management, analytics, omnichannel communication, team collaboration, predictive sales, and intelligence, as well as customization options.
• Price: Zoho CRM offers four pricing plans: Standard ($14/user/month), Professional ($23/user/month), Enterprise ($40/user/month), and Ultimate ($52/user/month), all billed annually. A free trial is also available.
• Reviews: Zoho CRM has an overall rating of 4.0 out of 5 stars on G2.
• Available as a provider within Clay: No

3. Pipedrive

Pipedrive is a CRM software that emphasizes activity-based selling and offers a range of features, including sales software, email marketing software, project management software, marketplace integrations, lead generation software, web visitor tracking, and documents and templates.

• Use cases: Activity-based selling, sales force automation, email marketing, project management, lead generation, web visitor tracking, and document management.
• Features: Sales software, email marketing software, project management software, marketplace integrations, lead generation software, web visitor tracking, and documents and templates, as well as Android and iOS mobile apps.
• Price: Pipedrive offers five pricing plans: Essential, Advanced, Professional, Power, and Enterprise. A free 14-day trial is available for all plans, with no credit card required.
• Reviews: Pipedrive has an overall rating of 4.2 out of 5 stars on G2.
• Available as a provider within Clay: Yes

4. Hubspot

HubSpot is a customer platform that offers software, tools, and resources for businesses, including marketing, sales, customer service, content management, operations, and commerce solutions.

• Use cases: Marketing, sales, customer service, content management, operations, and commerce solutions.
• Features: Seamless data connectivity, AI tools, app marketplace integrations, and a range of software solutions for various business needs.
• Price: HubSpot offers three pricing plans for its Marketing Hub: Starter, Professional, and Enterprise.
• Reviews: HubSpot Sales Hub has an overall rating of 4.4 out of 5 stars on G2.
• Available as a provider within Clay: Yes

5. Salesforce

Salesforce is a leading customer relationship management (CRM) platform that offers a wide range of products and services, including sales, service, marketing, and commerce solutions.

• Use cases: Sales force automation, process management, performance management, analytics, omnichannel communication, team collaboration, predictive sales, and intelligence.
• Features: Customizability, integration capabilities, powerful reporting functions, 360-degree view of customer information, and efficient lead management.
• Price: Salesforce's Data Cloud for Marketing offers a consumption-based pricing model, with the Data Cloud Starter for Marketing plan costing $108,000 USD per organization per year (billed annually). Additional credits and add-ons are available for purchase. For more details, visit the Salesforce pricing page.
• Reviews: Salesforce Sales Cloud has an overall rating of 4.3 out of 5 stars on G2.
• Available as a provider within Clay: Yes

6. Nimble CRM

Nimble is a social customer relationship management (CRM) solution that offers features such as relationship management, prospect marketing and outreach, sales automation, inbox and mobile CRM, workflows and automations, web forms, and integrations with Microsoft 365 and Google Workspace.

• Use cases: Relationship management, prospect marketing and outreach, sales automation, inbox and mobile CRM, workflows and automations, web forms, and integrations with Microsoft 365 and Google Workspace.
• Features: Customizable contact records, Nimble Prospector browser extension, Today Page, workflows, agenda and activities management, and integrations with Microsoft 365 and Google Workspace.
• Price: Nimble offers monthly pricing at $29.90 per user/month and annual pricing at $24.90 per user/month. For more details, visit the Nimble pricing page.
• Reviews: Nimble has an overall rating of 4.5 out of 5 stars on G2.
• Available as a provider within Clay: No

7. Agile CRM

Agile CRM is a customer relationship management system that offers a comprehensive suite of features for sales, marketing, and service. With its integrations with other platforms and affordability, Agile CRM aims to provide a complete solution for businesses looking to streamline their customer management processes.

• Use cases: Sales force automation, marketing automation, customer service, and integrations with other platforms.
• Features: Contacts & Companies, Custom Data Fields, Lead Scoring, Unlimited Deals & Tasks, Email Tracking, Marketing Automation, Helpdesk, and more.
• Price: Agile CRM offers four pricing plans: Free, Starter, Regular, and Enterprise. The Free plan is available for up to 10 users, while the paid plans start at $14.99 per user/month.
• Reviews: Agile CRM has an overall rating of 4.0 out of 5 stars on G2.
• Available as a provider within Clay: No

8. Apptivo

Apptivo is a business management software designed to simplify operations and streamline various aspects of your business. With its affordable pricing and powerful features, Apptivo aims to provide an all-in-one solution for businesses of all sizes.

• Use cases: Sales automation, marketing, data management, security, intelligence and reporting, integration, mobile apps, premium support, and professional services.
• Features: Sales automation, marketing, data management, security, intelligence and reports, integration, mobile apps, premium support, and professional services.
• Price: Apptivo offers four pricing plans: Lite, Premium, Ultimate, and Enterprise. Prices range from $10 to $25 per user per month, with a 30-day free trial available.
• Reviews: Apptivo has an overall rating of 4.4/5 on G2.
• Available as a provider within Clay: No

9. Bitrix24

Bitrix24 is a comprehensive and flexible collaboration and business management solution that offers a wide range of features, including CRM, tasks and projects, contact center, sites and stores, and HR and automation.

• Use cases: CRM, tasks and projects, contact center, sites and stores, HR and automation, and integrations with other platforms.
• Features: Collaboration, CRM, tasks and projects, contact center, sites and stores, HR and automation, and integrations with other platforms.
• Price: Bitrix24 offers five pricing plans: Free, Basic ($49/organization/month), Standard ($99/organization/month), Professional ($199/organization/month), and Enterprise ($399/organization/month). A 15-day free trial is available, and a 20% discount is offered for annual billing.
• Reviews: Bitrix24 has an overall rating of 4.1 out of 5 stars on G2.
• Available as a provider within Clay: No

10. Insightly

Insightly is a versatile CRM solution that offers a range of features for sales, marketing, and customer service. With its focus on customization and ease of use, Insightly aims to provide a comprehensive platform for businesses to manage their customer relationships effectively and efficiently.

• Use cases: Sales force automation, marketing automation, customer service, and integrations with other platforms.
• Features: Customizable contact records, lead management, project management, workflow automation, and integrations with popular platforms such as Microsoft 365 and Google Workspace.
• Price: Insightly offers three CRM pricing plans: Plus ($29 per user/month), Professional ($49 per user/month), and Enterprise ($99 per user/month). A free 14-day trial is available for each product.
• Reviews: Insightly CRM has an overall rating of 4.2 out of 5 stars on G2.
• Available as a provider within Clay: No

Enrich your data with Clay!

Finalizing our comparison of Freshworks CRM and its peers, Clay emerges as a formidable solution with its advanced data enrichment capabilities and networking potential. By deploying a layered integration approach and harnessing data from in excess of 50 entities, Clay assures outstanding precision and exhaustive reach. Designed with sales and marketing professionals in mind, it reduces the intricacies of handling multiple data sources. Equipped with user-friendly tools and a variety of pricing options, Clay is the smart choice for those looking to boost their data analysis and networking edge. Step into the future of data enrichment—Sign up today and elevate your professional networking and data strategy with Clay.